Hi, I'm delighted to find this helpful forum as I am having a dispute with Hertz over damage I did not do. I am going to follow the advice given in the sticky post, but I was hoping someone could clarify some things for me:
- It says to contact the company "in writing". I received a letter from them (with no email listed), should I reply by post or try to find an email?
- The letter they sent me came from their claim center. Should I write back to them first and wait for a reply before starting the emails to customer service, or do both simultaneously?
Thanks for any help you can offer!
- It says to contact the company "in writing". I received a letter from them (with no email listed), should I reply by post or try to find an email?
- The letter they sent me came from their claim center. Should I write back to them first and wait for a reply before starting the emails to customer service, or do both simultaneously?
Thanks for any help you can offer!