I had abusiness class flight booked in june 2020 with Qatar Airways to fly from the Uk to Bangkok in january 2021 which they cancelled and offered me various options. I chose "Hold on to your ticket : Keep your ticket open and use it when you are ready with our extended 2 years ticket validity, this applies for fully unutilized tickets"
Qatar Airway customer care are tryiing to downgrade my ticket not allowing me access to the lounges or choose my seat.
I believe with a open ticket there should be no extra charge for the same flight.
I bought the ticket at a good price plus Q miles which will now have expired so in a refund they say i would only get the cash back.
I,ve had a phone call and sent 2 emails to them with them just giving me a poor excuse in reply.
Am i in the right or should i except the refund?