I've sold on ebay for several months with only small issues that were easily resolved between the buyer and I however on March 16, 2021 I had the following problem with a buyer. I was never contacted about a problem with the order until I contacted ebay about a problem with a buyer. 18 days after the item was delivered I was contacted by the buyer and they wanted to know what I was going to do about the problem with the order, I responded with I would do nothing since 18 days had elapsed with no contact no report of any problem. Shortly thereafter the buyer contacted ebay and requested a refund I had no say in the refund process and I was constantly in contact with the reps at customer service they each provided me a different answer to the question why do I not get a say in the refund process? how is it that only one side is heard the buyer requested a refund on April 16 2021 the case was opened and closed on April 16 2021 with the buyer getting a full refund. Which is OK. However on that same date the buyer was contacted by ebay and advised since I had not responded to any messages they could keep the item. I have read the selling policies on ebay and found no such statements in their return policy that states they are entitled to a full refund including shipping but they can keep the item. To me this is theft plain and simple by a business that is entrusted to protect both the buyer and sellers equally. This was no ebays property to give away without my consent.