I terminated employment after 19 years with a large company in 1998. I am eligible for a pension, small, but critical for my financial ability to retire. I have used this large company's web site in the past to verify some numbers, but in the past 6 months they have completely remodeled their site. I now must reregister as a first time user. I am now doing final preparations for retirement. Their pension site gives me 'Authentication Error. No record found. Please try again' (it's not even asking for password at this point. I called their 800 number on April 25. They said they'd fix and contact me in 10 business days (which they didn't do). I called on May 9, and they gave me a login name and password, which did not work. They gave me a reference number and said they'd call me in 48 hours (a Saturday). I waited 96 hours (after no callback) and again asked for resolution. They 'have not heard back' from their 'Administrative People'. I am at my wit's end. No amount of escalation seems to do anything. I am utterly at their mercy, as there is no other way to contact them (no physical address). I am set to meet with my financial planner this Friday (May 17), and this former employer's information is the only piece missing. The pension benefits call center is in Texas. The large company's headquarters is in New York. Both Texas and New York have Pension Rights Offices. My state (Utah) does not. I'm stuck and don't know where to turn.