Priceline Refund

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May 7, 2018
I booked on Priceline a hotel for two nights. I had a family emergency cone up and had to check out because my dad was rushed to the hospital by ambulance. I have tried contacting Priceline and they have contacted the hotel which is not allowing an exception to their refund policy


Verified Member
Jan 5, 2015
Unfortunately with a deep discount site hotels are usually unwilling to flex on non refundable reservations. You can email the hotel manager yourself and politely beg, but chances are you won’t be successful.

You may have better luck asking for credit for a nights stay in the future.

I would suggest booking direct next time and using Priceline or other OTAs as a search engine.
Sep 19, 2015
How many nights did you stay? The problem with a last minute cancellation is that the room was likely empty after you left. Was there any travel insurance? as Technomage1 wrote, deeply discounted rates are rarely eligible for a refund. That is just the nature of the system and why people buy insurance. Was there any travel insurance on the credit card used?
Likes: jsn55

Neil Maley

Staff Member
Dec 27, 2014
New York
If you booked a nonrefundable rate, you are probably out of luck. As my colleagues have said - last minute bookings are usually booked in the penalty phase.

You can try to use our company contacts to contact Priceline Executives and see if they can do anything but it is up to the hotel.

Contact your credit card company and see if they have any travel insurance on your card you used to book the hotel. Otherwise you need insurance to be reimbursed.