Priceline customer service for partners

  • Hi Guest, welcome to the help forum. You can get fast answers to your customer service questions here. We have a dedicated team of advocates who are ready to help. Just go to the section that matches your question and ask us!
  • If you've posted a question or issue for our advocates to assist with, please be sure to check back frequently for responses and requests for clarification.
  • Did you know you can get email notifications when something new posts to your favorite forum? It's easy. Just click the "watch" link right next to the "post new thread" button at the top of your favorite forum. The rest is easy. Now you'll never miss another conversation.
  • Want to become an expert user? Drop by the How to use this forum section and all will be revealed. We'll show you how to make the most of your experience.
Jan 10, 2019
2
0
1
23
#1
My company owns luxury vacation rentals which we list on Priceline, among many other sites. On other sites we have a dedicated account manager working with us whenever we need. On Priceline there’s no such thing. We have zero personal contact. I’ve tried emailing and calling- their customer service simply sucks, I haven’t been able to get ahold of anyone. We have the same problem with Agoda, which is owed by the same entity that owns Priceline. Any ideas how to get ahold of their corporate division?
 
Jan 10, 2019
2
0
1
23
#3
I’ve seen that. But I wasn’t confident with them. You offer a second option for each one. That makes it seem like you have an algorithm which guesses the email addresses based on the names. In addition, they’re the names of higher-ups in the company. I’ll certainly reach out to them if there’s no alternative but I wanted to know if there’s an official protocol- is there in normal way to get what I need?
 

Neil Maley

Moderator
Staff Member
Advocate
Dec 27, 2014
16,768
15,376
113
New York
www.promalvacations.com
#4
The way we work is you start at Customer Service and give them a week to respond. If they don’t, you write to the first executive. Repeat weekly if necessary.

Do they work? Read all the successful outcomes.