Hi, I booked a room for 2 nights using Priceline, and had a home emergency arise. That emergency kept me from going on a trip I had planned on earlier in the month. The day after Christmas, our sewer line backed up, flooding our basement and causing a lot of water damage. Throughout the next few days, plumbers and cleanup crews worked around to clock to sterilize and clean our damaged basement. Needless to say I had to cancel my trip, and contacted Priceline to see what they could do (one full day before my scheduled check in). I got an apology, but that was it. As this was an unforeseeable emergency, I didn't have a choice but to cancel the hotel reservation. It's now 4 days since the flooding, and our basement will have to be totally gutted and redone. It would be nice if Priceline could take extenuating circumstances into account when looking at their policy on cancellation.