I reserved a rental car through Priceline.com for a Rogue or equivalent (called a Compact SUV by Priceline) for pickup in Anchorage AK at the off-airport Thrifty location on 7/12/19, returning 7/20/19. When I arrived Thrifty claimed the Rogue was a Mid Size SUV and provided us with a Hyundai Kona as their compact SUV (which Priceline calls a Mid Size Car). I paid extra for the greater visibility and storage space of the Rogue (or equiv) - the Kona provided neither of these. We were in a hurry to arrive at our destination on time, and did not have extra money to pay to upgrade for what we reserved in the first place, since this was a big trip for us. Now I am caught between Priceline and Thrifty, each saying to call the other. Neither will acknowledge that they used different terminology in their broker/bid process. I presented paperwork at checkout showing "Rogue or equivalent" for the price paid and Thrifty refused to honor it. Priceline now says I have to call Thrifty for a refund. Do you have any advice? Each time I call Priceline I have to start the conversation over. I'd like to escalate (and theoretically have, or so they told me - but 2 weeks later they returned the same response I have gotten all along: call the Thrifty office). Thrifty has made it clear to me repeatedly that they will not budge on this. Why am I paying for the miscommunication/misrepresentation between the companies? Thanks for any help or pointers you can provide! I can't find a way to escalate with Priceline - should I try Thrifty Corporate?