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The Cruiseline booked these tickets.. which cruiseline, they have a Guaranty (many advertise “book with confidence or We will get you to the ship”) have you given the cruiseline the opportunity to play anypart of this?
She also said " However I booked the Air Canada flight many months before the flight date with Air Canada direct.. " so I think she did the air booking on her own. I am amazed she made the cruise, regardless of the price issues. If she has not been refunded by AC for the canceled flight she needs to pursue this ASAP. As far as United goes she may get some miles but I doubt a partial refund is in the future, but the worst they can say is No.