My husband and I recently traveled from Austin to Chicago and on to Paris. In Chicago we were called to the counter 5 minutes before the plane began loading to be informed that our flight had been overbooked and our premium economy seats were unavailable. We were given the option to downgrade or fly the next day. We had no choice but to accept the downgrade and wait for our refund. The refund was only $250.00 each. I have worked thru all of the channels at AA, and I do finally have an actual person who has called me. She claims that this amount is correct because the taxes and other fees do not change even though we were downgraded. Are the taxes and fees always the same regardless of class? Am I wrong to think that my refund should be more? I purchased these tickets 5 weeks in advance and I was willing to pay extra for a pleasant flight. Instead, I feel like I got the old bait and switch from AA.