Poor Magic Jack customer service

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#1
I was having difficulty using Magic Jack via my computer. After about 20 minutes, someone from the chat room began asking me to identify myself. I gave them all the information and was told I don't exist - that I needed to update my information. I did so and copied it to the rep. She still can't find me, can't transfer me, can't tell me who has my number. Finally I hang up and contact my computer guy. After one hour of fruitless online chatting, I got a three word fix: restart your computer. It worked. I just want to know why some companies make it so difficult to get help.
 

jsn55

Verified Member
Dec 26, 2014
8,397
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San Francisco
#6
I was having difficulty using Magic Jack via my computer. After about 20 minutes, someone from the chat room began asking me to identify myself. I gave them all the information and was told I don't exist - that I needed to update my information. I did so and copied it to the rep. She still can't find me, can't transfer me, can't tell me who has my number. Finally I hang up and contact my computer guy. After one hour of fruitless online chatting, I got a three word fix: restart your computer. It worked. I just want to know why some companies make it so difficult to get help.
Rozanne, I think you're expecting service and help from an entity who has no ability to deliver that. They are not being difficult, they're just not in the business of helping you with your computer.
FOR OUR OTHER READERS I have extricated myself from a hundred electronic technical issues by unplugging, waiting and plugging back in. This seems to work with nearly anything digital. With a computer, of course, you shut it down properrly and reboot it.