Please my Amazon account lock due to billing verification and send all necessary information need to them still the account still locked

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Jun 24, 2019
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#1
My Amazon account is locked due to billing address verification and send them all details need still the account not unlocked and ii have thousand is dollars there
 

weihlac

Verified Member
Jun 30, 2017
1,791
1,793
113
Maui Hawaii
#2
My Amazon account is locked due to billing address verification and send them all details need still the account not unlocked and ii have thousand is dollars there
You need to provide far more information than you have posted.
Are you using gift or debit cards in your account? Where are you located? Did you make a recent electronics or phone purchase? Are you trying to ship to an address other than yours?

Read this previous post: https://forum.elliott.org/threads/sticky-amazon-gift-card-issues-for-self-advocacy-only.10317/

You can appeal to Amazon: https://www.elliott.org/company-contacts/amazon/
 
Likes: Neil Maley
Jun 24, 2019
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The OP is located in Nigeria. Noble, you have an
uphill battle. We can only offer you the post Weihlac has referred you to in his post. You will have to self advocate as Amazon doesn’t respond to us.
Yes you are right but I don't know why this people block the account there is not trace of fruad I load and gift card and add my debit card to charger for prime membership so I can full benefit and discount products and fast shipping .I give them all necessary information they need about my card even call my bank for full activation of the card so they can have access to the account .
 

weihlac

Verified Member
Jun 30, 2017
1,791
1,793
113
Maui Hawaii
#5
Yes you are right but I don't know why this people block the account there is not trace of fraud I load and gift card and add my debit card to charger for prime membership so I can full benefit and discount products and fast shipping . I give them all necessary information they need about my card even call my bank for full activation of the card so they can have access to the account.
The combination of a debit card and gifts cards on an Amazon account appears to trigger the Amazon computer fraud algorithms especially if you do not have a credit card associated with your account. The use of gift cards in higher $$$ amounts alone also seems to trigger the Amazon computer algorithms.

Is your shipping address the same as the address you used to set up your account; if not, that may raise another red flag.

You might inquire: if you associate a credit card with the account and remove the gift and debit cards, would Amazon restore your account?

Otherwise, we have nothing else to suggest. Amazon does not reveal its reasons for the account locks to Elliott and will not respond to Elliott inquiries.
 
Likes: JMLamb