Please Help! Amazon Did it to me too!!! Closed Account Kept 200 Bal.

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Jan 17, 2017
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#1
My first e-mail about this issue from Amazon...

Sent: Monday, December 19, 2016 at 6:37 AM
From: address-verification@amazon.com
To:
Subject: Your Amazon.com order cannot be shipped
Hello,

We have removed your access to this account because the billing details for your VISA ending in 22 did not match the details on file with the card issuer. You will not be able to access your account or place orders with us until we confirm your information.

You can help us resolve this issue by replying to this message with the billing name, address, and phone number that you registered to your card. Please be sure to reply from the email address that you registered to your Amazon.com account.

If you have recently moved, you may need to update your information with the card issuer before you reply to this message.

To protect your information, we restrict access to your billing details to a team of account specialists. Our Customer Service team cannot access these details or share more information about this issue. They can only verify that we sent this request.

We ask that you not open new accounts because any order that you place may be delayed.

Sincerely,

Account Specialist
http://www.amazon.com

My Reply...

Can you please remove the card that I used for the 12 dollar purchase, It is my roommates card, we have the same exact address so we didn't think the billing address would be an issue, I'll just use my own card. His name though is Xxxxx with the same billing address as mine which is xxxxxxxxxx. Can you please allow me access to my account to fix this issue since the item I was trying to purchase was mostly covered by my 203$ credit in my account his card was only used for 12$ of that purchase? I'll just delete his card from account and use my own if it is such a big deal.
Attached is proof of both of our ID's the card in question and the statement for said card along with utility bills in both of our names to this Address, & please advise as to the status of the $203 balance/Gift Card that was in the account.

NEXT 2 MSGS. WERE IDENTICAL TO THIS ONE SO I WILL JUST POST THE LAST EMAIL REC'D...

I have indeed responded to the 1st email, with all the proof & then some that the billing details, specifically the Add does indeed match those on my Amazon account, yet there is still no acknowledgement of my 203 Gift Card Balance in my Amazon account! I don't even know how to contact anyone else there, can anyone help me here?

Now we move on to an entirely new reason as to why they closed my account, yet still no mention of the remaining 203 dollar balance or the Prime membership!!!

MOST RECENT Email from AMAZON...
Sent: Tuesday, December 20, 2016 at 9:27 AM
From: address-verification@amazon.com
To:
Subject: Your Amazon.com Account
Greetings from Amazon.com.

This message is to inform you that we have closed your Amazon.com account.

We have taken this action because we found this account to be related to previously closed accounts. In addition, all open orders have been cancelled.

We are unable to discuss other accounts with you but please contact us should you have any other questions; we'd be glad to assist you.


Sincerely,

Account Specialist
Amazon.com
http://www.amazon.com


My Response...

First of all that is crazy, I don't know what other accounts you are talking about??
Secondly then where is the remainder of my Amazon Gift card balance?? The $203 !!!!!!!!!!!!!
So what are you going to do about that? Just steal my remaining funds? Are you saying that someone else opened an account in my name? Because this is the only account I've opened myself!
Which I am truly regretting now since I paid for the Amazon Prime mebership as well as rec'd that gift card as a gift, can you please help me out here, and advise how to fix this situation.



I STILL HAVE NOT RECIEVED ANY RESPONSE TO THIS LAST MESSAGE I REPLIED TOO!!

I NEED HELP WITH THIS, I'M NOT A LAWYER BUT I DON'T KNOW OF ANY STATE THAT WOULD ALLOW A COMPANY TO BASICLY IMPOUND A CUSTOMERS FUNDS WITHOUT PROVIDING GOODS OR SERVICES, WHERE NO WRONGDOING CAN BE SHOWN.
 
Last edited by a moderator:

Neil Maley

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#2
We have been unsuccessful with these Amazon close downs but every one that has been reported here has had some kind of issue leading up to it - in this case you admitted using someone elses credit card on your account. Not one of these cases here have been posted by someone who has not admitted some type of issue that resulted in this.

How did you pay for your Amazon gift card? Was it through returns, using discounted websites, using things like Bitcoin? But you handed yourself a suspension by telling them you used your friends card. Was your friends card also suspended? You opened yourself up to them crying fraud by admitting you used someone elses card. Amazon doesn't kid around with anything like this.

Can you please remove the card that I used for the 12 dollar purchase, It is my roommates card, we have the same exact address so we didn't think the billing address would be an issue, I'll just use my own card.

PS - I edited your letter to remove your address - you should never post that on a public website.
 
Feb 9, 2016
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#3
All amazon wanted was this:
You can help us resolve this issue by replying to this message with the billing name, address, and phone number that you registered to your card. Please be sure to reply from the email address that you registered to your Amazon.com account.

If I am following your posted email chain, instead of replying with that information, you gave them a long letter telling them something else. From what was originally posted, it doesn't appear that this information was ever turned over and it looks like they got tired of asking. I'm curious, did your room mate have an account that was closed with Amazon?

Amazon has been less than forthcoming with answering our questions, unfortunately.
 
Likes: Patina
Feb 9, 2016
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#5
OP why did you submit the wrong billing information for your friends card? was your friend unavailable to advise you what the correct billing information for that card was?
 
Nov 20, 2015
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#6
What I read in the initial email from Amazon, was that the Amazon account info didn't match up with the information on the Visa card used as partial payment of the order. The names on the accounts were different-none of the other billing information mattered. Using someone else's name and CC number threw up the flag, then they shut everything down.

After that, your roommate's name may have been linked somehow to someone's else's closed accounts and now they're just telling you to "talk to the hand". It sucks, but they are almost impenetrable.
 
Feb 9, 2016
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#7
What I read in the initial email from Amazon, was that the Amazon account info didn't match up with the information on the Visa card used as partial payment of the order. The names on the accounts were different-none of the other billing information mattered. Using someone else's name and CC number threw up the flag, then they shut everything down.

After that, your roommate's name may have been linked somehow to someone's else's closed accounts and now they're just telling you to "talk to the hand". It sucks, but they are almost impenetrable.
That's not what I am reading. I am reading that, for the card that was used for payment, the billing address supplied for that card was incorrect.

We have removed your access to this account because the billing details for your VISA ending in 22 did not match the details on file with the card issuer. You will not be able to access your account or place orders with us until we confirm your information.

Amazon suspended the account because it was worried they account holder was trying to abuse a Visa.

Side Note: As well, I have logged in to my girlfriends Amazon account and bought stuff using my credit card, in my name and using my shipping and billing address. I've even registered my name and credit card under her Amazon account, for ease of use when I needed to purchase something (it's a matter of trust). this was all done in order to get free prime shipping (we split the cost) The email address tied to her account remained her email and she would let me know if any information was sent to her. The difference here is that I supplied my correct billing info for the visa I registered.

Now I am thinking that Amazon wanted the account holder to reply with the CORRECT information for the card that was tied to the original purchase. Instead of supplying to correct information, LW tried to back out and say "just use my old card, here is the info". Amazon, not receiving the correct information, closed the account.

Again, I ask, @Ty Osburn , since this is your roommates card, why not simply reply to Amazon with the correct billing information for your room mates card, the card that was initially used?
 
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Likes: Neil Maley

jsn55

Verified Member
Dec 26, 2014
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#8
Ah, I finally see why all this fuss with Amazon over the last few months. Prime shipping, free shipping. I can understand why Amazon closes accounts of people who haven't signed up for Amazon Prime. I think Amazon would like anyone ordering merchandise to pay for the free shipping by signing up for AP.
 

kenish

Verified Member
Sep 1, 2015
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KSNA
#9
Somewhat of an aside, Amazon seems to be obsessed with theft of money and time. Of course all companies need to prevent losses, but with Amazon it's pathological. Their distribution centers are the worst- Employees are provided with a restroom schedule. Monitors with stopwatches make sure they use the nearest one to the workstation. A pregnant lady was fired for using the bathroom too often along with her colleagues who tried to fill in...some employees wear adult diapers if they can't fit the schedule. The centers aren't air conditioned...it got to 115 degrees inside one in Texas. Supervisors refused to open the doors, over worries about possible theft...their cure was to have ambulances waiting to carry away people as they passed out. The worst thing is many Amazon centers were written up by OSHA for an unsafe conveyor design. Amazon didn't act until one person was crippled and another killed at different sites. Amazon was heavily fined, but fought it on the grounds that the people were contractors and safety training wasn't Amazon's responsibility. (You can easily google all this and get more than enough to read).

We advocates have found that Amazon doesn't seem to care about customers as soon as there's a mere possibility of fraud or loss.
 
Likes: Neil Maley

Neil Maley

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#10
But every single complaint about Amazon doing this have given us information that caused this themselves. Just like this one immediately admitting he used his roommates card. Another guy was using his wife's account, but if you look back at all the complaints we have received about Amazon doing this, I think every single one posted a red flag in their letter. Re-read them.

Amazon must be having a lot of fraud occurring because we are seeing so many of these.
 

jsn55

Verified Member
Dec 26, 2014
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#11
That's sickening about Amazon, Kenish. How can this be happening in 2017 in the USA? On the other hand ... I read a bio of Jeff Bezos not too long ago, so I can actually see how they might be doing this ... all in the name of profit and power. Ugh.

Neil is also right - our OPs complaining about Amazon have all been up to no good. Why can't we all just get along?
 
Jan 17, 2017
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#12
SORRY ABOUT THE CAPS, I'M NOT YELLING....
I THINK EVERYONE SEEMS TO HAVE OVERLOOKED THE LAST SENTENCE IN MY 1ST RESPONSE TO THE FIRST EMAIL....


"Attached is proof of both of our ID's the card in question and the statement for said card along with utility bills in both of our names to this Address, & please advise as to the status of the $203 balance/Gift Card that was in the account."
EVERYTHING UNDERLINED WAS ATTACHED TO THE REPLY EMAIL & AS FAR AS ADDRESS GOES BOTH OF OUR ID'S, CC BILLS, AND THE AMAZON ACCOUNT ARE THE SAME EXACT ADDRESS. & I SUBMITTED PROOF OF THIS TO THEM IN THE EMAIL, WHICH AMAZON RESPONDED TO, AS YOU CAN SEE WITH, A WHOLE NEW ISSUE AS TO WHY I AM LOCKED OUT OF MY ACCOUNT, NEVER ACKNOWLEDGING ALL THE PROOF OF ADDRESS AND ID I SENT THEM.


This is just a copy of a portion of my reply FROM ABOVE to the first email which stated all the items of proof that Amazon requested from me for proof of billing address. These have been blocked out, the bottom line is that The Billing Details did indeed match those of the CC in question & proof LOTS OF PROOF was submitted in regards to this issue. The item in question was a split purchase that was for our home. How would we have gone about this type of transaction, since I had the balance on my card/account and my roommate split the cost with me?

>>HONESTLY THOUGH MY MOST AGGRAVATING POINT OF ALL HAS YET TO BE ADDRESSED NOT ONLY BY AMAZON BUT EVEN EVERYONES COMMENTS HERE, LOL.

CAN ANYONE ADVISE AS TO WHAT TO DO REGARDING MY 203$ BALANCE? OR MY 99$ PRIME MEMBERSHIP? MAYBE A MORE SENIOR EMAIL ADDRESS TO MANAGEMENT, OR A NUMBER I CAN CALL? WHAT WRONGFUL ACTION DID I COMMIT THAT ALLOWED THEM TO RIGHTFULLY CONFISCATE THIS BALANCE?


>>& BY THE WAY WHEN THE CHECKOUT PAGE ASKS FOR YOUR CC INFO., THE FIRST ITEM ISN'T PERMANENT WITH YOUR ACCOUNT MATCHED NAME, IT ASKS FOR THE NAME OF THE CARDHOLDER, WHICH WAS FILLED IN ACCURATELY BY MY ROOMMATE WITH HIS FULL NAME AND THEN OUR ADDRESS OF COURSE (BECAUSE IT IS OUR ADDRESS AS WELL AS HIS CC BILLING ADDRESS).
OR WHY EVEN HAVE THAT "NAME OF CARDHOLDER" FIELD AN OPEN OPTION WITHOUT ANY TYPE OF WARNING THAT IT MUST BE THE SAME PERSON AS THE AMAZON ACCOUNT HOLDER? MOST ONLINE MEMBERSHIP TYPE STORES WILL ALREADY HAVE YOUR NAME LOCKED INTO THIS FIELD IF ANY PERSON OTHER THAN ACCOUNT OWNER IS UNACCEPTABLE FOR PURCHASES FROM WITHIN ANOTHER PERSON'S ACCOUNT.

>>SERIOUSLY THOUGH PEOPLE, AM I MAKING SENSE? OR AM I JUST TOTALLY CLUELESS AS TO HOW I COMMITTED SOME SORT OF BORDERLINE ACT OF FRAUD & SHOULD HAVE SEEN THIS COMING? SO THEREFORE JUST SUCK IT UP & BLAME MYSELF FOR USING POOR JUDGEMENT WHICH LED TO AN AMAZON PENALTY/FINE OF $203 & OUR PREPAID FULL YEAR PRIME MEMBERSHIP BEING REVOKED WITHOUT REFUND?
TOTAL LOSS ON MY END = OVER $300.00 FOR WHAT EXACTLY? NOT "USING MY ROOMMATES CARD", NO, LETTING MY ROOMMATE PAY THE BALANCE HE OWED THROUGH MY AMAZON ACCOUNT?

*OH & BY THE WAY MY ROOMMATE HAS NEVER HAD AN AMAZON ACCOUNT, AND NEITHER HAVE I, ALL I CAN POSSIBLY COME UP WITH TO UNDERSTAND THAT CLAIM IS MAYBE SOMEBODY ELSE USED THE COMPUTER OR IP ADDRESS I PLACED THE ORDER FROM TO DO SOMETHING FISHY BUT THIS ORDER WAS PLACED AT A SEMI PUBLIC WORKSTATION (public to employees) FROM MY WORK.
 
Jul 27, 2016
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#13
SORRY ABOUT THE CAPS, I'M NOT YELLING....
I THINK EVERYONE SEEMS TO HAVE OVERLOOKED THE LAST SENTENCE IN MY 1ST RESPONSE TO THE FIRST EMAIL....


"Attached is proof of both of our ID's the card in question and the statement for said card along with utility bills in both of our names to this Address, & please advise as to the status of the $203 balance/Gift Card that was in the account."
EVERYTHING UNDERLINED WAS ATTACHED TO THE REPLY EMAIL & AS FAR AS ADDRESS GOES BOTH OF OUR ID'S, CC BILLS, AND THE AMAZON ACCOUNT ARE THE SAME EXACT ADDRESS. & I SUBMITTED PROOF OF THIS TO THEM IN THE EMAIL, WHICH AMAZON RESPONDED TO, AS YOU CAN SEE WITH, A WHOLE NEW ISSUE AS TO WHY I AM LOCKED OUT OF MY ACCOUNT, NEVER ACKNOWLEDGING ALL THE PROOF OF ADDRESS AND ID I SENT THEM.


This is just a copy of a portion of my reply FROM ABOVE to the first email which stated all the items of proof that Amazon requested from me for proof of billing address. These have been blocked out, the bottom line is that The Billing Details did indeed match those of the CC in question & proof LOTS OF PROOF was submitted in regards to this issue. The item in question was a split purchase that was for our home. How would we have gone about this type of transaction, since I had the balance on my card/account and my roommate split the cost with me?

>>HONESTLY THOUGH MY MOST AGGRAVATING POINT OF ALL HAS YET TO BE ADDRESSED NOT ONLY BY AMAZON BUT EVEN EVERYONES COMMENTS HERE, LOL.


CAN ANYONE ADVISE AS TO WHAT TO DO REGARDING MY 203$ BALANCE? OR MY 99$ PRIME MEMBERSHIP? MAYBE A MORE SENIOR EMAIL ADDRESS TO MANAGEMENT, OR A NUMBER I CAN CALL? WHAT WRONGFUL ACTION DID I COMMIT THAT ALLOWED THEM TO RIGHTFULLY CONFISCATE THIS BALANCE?


>>& BY THE WAY WHEN THE CHECKOUT PAGE ASKS FOR YOUR CC INFO., THE FIRST ITEM ISN'T PERMANENT WITH YOUR ACCOUNT MATCHED NAME, IT ASKS FOR THE NAME OF THE CARDHOLDER, WHICH WAS FILLED IN ACCURATELY BY MY ROOMMATE WITH HIS FULL NAME AND THEN OUR ADDRESS OF COURSE (BECAUSE IT IS OUR ADDRESS AS WELL AS HIS CC BILLING ADDRESS).
OR WHY EVEN HAVE THAT "NAME OF CARDHOLDER" FIELD AN OPEN OPTION WITHOUT ANY TYPE OF WARNING THAT IT MUST BE THE SAME PERSON AS THE AMAZON ACCOUNT HOLDER? MOST ONLINE MEMBERSHIP TYPE STORES WILL ALREADY HAVE YOUR NAME LOCKED INTO THIS FIELD IF ANY PERSON OTHER THAN ACCOUNT OWNER IS UNACCEPTABLE FOR PURCHASES FROM WITHIN ANOTHER PERSON'S ACCOUNT.

>>SERIOUSLY THOUGH PEOPLE, AM I MAKING SENSE? OR AM I JUST TOTALLY CLUELESS AS TO HOW I COMMITTED SOME SORT OF BORDERLINE ACT OF FRAUD & SHOULD HAVE SEEN THIS COMING? SO THEREFORE JUST SUCK IT UP & BLAME MYSELF FOR USING POOR JUDGEMENT WHICH LED TO AN AMAZON PENALTY/FINE OF $203 & OUR PREPAID FULL YEAR PRIME MEMBERSHIP BEING REVOKED WITHOUT REFUND?
TOTAL LOSS ON MY END = OVER $300.00 FOR WHAT EXACTLY? NOT "USING MY ROOMMATES CARD", NO, LETTING MY ROOMMATE PAY THE BALANCE HE OWED THROUGH MY AMAZON ACCOUNT?

*OH & BY THE WAY MY ROOMMATE HAS NEVER HAD AN AMAZON ACCOUNT, AND NEITHER HAVE I, ALL I CAN POSSIBLY COME UP WITH TO UNDERSTAND THAT CLAIM IS MAYBE SOMEBODY ELSE USED THE COMPUTER OR IP ADDRESS I PLACED THE ORDER FROM TO DO SOMETHING FISHY BUT THIS ORDER WAS PLACED AT A SEMI PUBLIC WORKSTATION (public to employees) FROM MY WORK.
The caps are yelling. Repost without the all caps please.
 
Aug 29, 2015
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#14
@Ty Osburn The problem is that Amazon doesn't respond to anyone. There are reports of this sort of thing happening, and yet Amazon doesn't respond.

We don't know how to get your your $203 or the fee for Prime back.

Does Amazon have any presence in your state? If so, your best solution might be to file a small claims action for the amount lost, the $203 gift card (you'll need proof you had it) and the cost of the Prime membership.
 
Likes: Neil Maley

Neil Maley

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#15
It doesn't matter- you acknowledged using someone else's card and that's all they needed to shut down your account.

Instead of simply giving them the info they asked for you told them you used your friends card.

I used to be a cop and lawyers would always tell their clients to only answer the question, never elaborate. This is why.

We have gotten absolutely no where with Amazon here. Chris has written several articles and Amazon refuses to respond so we have nothing more to offer you as far as being able to do anything from here.

The only thing I would suggest you do is write a letter to your State Attorney General and file a complaint and see what happens. But get rid of the caps, colored fonts and state facts only.

And as Algebralvr said, sue them in small claims court.
 
Feb 9, 2016
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#16
@Ty Osbum it seems that you have provided Amazon with everything they requested and were still locked out.
My suspicions now revolve around that gift card. We get a lot of these Amazon issues and they tend to have giftcards in the mix somehow.

Where did you get it? Who purchased it? Is it legal, as far as you know? Can you prove the manner in which it was purchased? Even if it was a gift, the person who gave you the card will have proof of purchase.

I would suggest you gather that info, scan it, and reply to the email with proof of legitimate purchase.

I'm suspicious that the credit card issues might be a ruse and the gift card is really suspect.

What do you think?
 
Feb 9, 2016
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#17
I've used my credit card on my friends account without any issue just to take advantage of her prime. I don't think that Amazon has anything in the TOC that prohibits using a credit card in someone elses name on an account.

I think the real issue is that giftcard.
 
Likes: Algebralovr

Neil Maley

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#18
I am actually amazed that anyone would admit to using someone else's Prime account to take advantage of the benefits so you don't have to pay for them. You are admitting you want the benefits but don't want to pay for them which IS in violation of Primes membership agreement not permitting use by third parties.

Primes membership does state that your friend can't do this. Your friend risks having her membership canceled by allowing you to do this! By you using her account you are bypassing buying Prime on your own and not paying for it. You admit it here too, lol. Your friends account can be suspended too. This is mentioned in several areas of their t and c

  • You may not transfer or assign your Prime membership or any Prime benefits, including promotion codes for Prime memberships or benefits, except as allowed in these terms.
LICENSE AND ACCESS
Subject to your compliance with these Conditions of Use and your payment of any applicable fees, Amazon or its content providers grant you a limited, non-exclusive, non-transferable, non-sublicensable license to access and make personal and non-commercial use of the Amazon Services. This license does not include any resale or commercial use of any Amazon Service, or its contents; any collection and use of any product listings, descriptions, or prices; any derivative use of any Amazon Service or its contents; any downloading, copying, or other use of account information for the benefit of any third party; or any use of data mining, robots, or similar data gathering and extraction tools. All rights not expressly granted to you in these Conditions of Use or any Service Terms are reserved and retained by Amazon or its licensors, suppliers, publishers, ri

We may terminate your Prime membership at our discretion without notice. If we do so, we will give you a prorated refund based on the number of full months remaining in your membership. However, we will not give any refund for termination related to conduct that we determine, in our discretion, violates these Terms or any applicable law, involves fraud or misuse of the Prime membership, or is harmful to our interests or another user. Our failure to insist upon or enforce your strict compliance with these Terms will not constitute a waiver of any of our rights.
 
Feb 9, 2016
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#19
I am actually amazed that anyone would admit to using someone else's Prime account to take advantage of the benefits so you don't have to pay for them. You are admitting you want the benefits but don't want to pay for them which IS in violation of Pricing mes membership agreement not permitting use by third parties.

Primes membership does state that your friend can't do this. By you using her account you are bypassing buying Prime on your own and not paying for it. You admit it here too, lol. Your friends account can be suspended too. This is mentioned in several areas of their t and c

  • You may not transfer or assign your Prime membership or any Prime benefits, including promotion codes for Prime memberships or benefits, except as allowed in these terms.
LICENSE AND ACCESS
Subject to your compliance with these Conditions of Use and your payment of any applicable fees, Amazon or its content providers grant you a limited, non-exclusive, non-transferable, non-sublicensable license to access and make personal and non-commercial use of the Amazon Services. This license does not include any resale or commercial use of any Amazon Service, or its contents; any collection and use of any product listings, descriptions, or prices; any derivative use of any Amazon Service or its contents; any downloading, copying, or other use of account information for the benefit of any third party; or any use of data mining, robots, or similar data gathering and extraction tools. All rights not expressly granted to you in these Conditions of Use or any Service Terms are reserved and retained by Amazon or its licensors, suppliers, publishers, ri

We may terminate your Prime membership at our discretion without notice. If we do so, we will give you a prorated refund based on the number of full months remaining in your membership. However, we will not give any refund for termination related to conduct that we determine, in our discretion, violates these Terms or any applicable law, involves fraud or misuse of the Prime membership, or is harmful to our interests or another user. Our failure to insist upon or enforce your strict compliance with these Terms will not constitute a waiver of any of our rights.
LOL, yea, I admit it. she and I and another did this. Now she just uses the Amazon Household agreement to link our accounts and we split the cost 3 ways.

We're all legit now
https://www.amazon.com/gp/help/customer/display.html?nodeId=200444180

I now log on to, and purchase from, my own account, and benefit from the prime membership that she linked to my Amazon account, legitimately.