Posting for friends who travelled from San Francisco to Phuket in late July and one of their suitcases was lost and not recovered as of yet. Per the airlines the suitcase did arrive in Phuket but unable to locate. They spent entire vacation without their items, clothing and even had to purchase medications which were included in suitcase. They returned to US over a week ago and still nothing. They finally received an offer of $600 reimbursement from PA but I’ve urged them not to accept since research has shown the maximum reimbursement is $1300 per piece of lost luggage. Has anyone had a similar experience and what is the typical reimbursement for lost luggage? The inconvenience of an entire vacation without your luggage has to be worth something as well as the material items.