Posting for friends who travelled from San Francisco to Phuket in late July and one of their suitcases was lost and not recovered as of yet. Per the airlines the suitcase did arrive in Phuket but unable to locate. They spent entire vacation without their items, clothing and even had to purchase medications which were included in suitcase. They returned to US over a week ago and still nothing. They finally received an offer of $600 reimbursement from PA but I’ve urged them not to accept since research has shown the maximum reimbursement is $1300 per piece of lost luggage. Has anyone had a similar experience and what is the typical reimbursement for lost luggage? The inconvenience of an entire vacation without your luggage has to be worth something as well as the material items.
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They need to post here - we have questions that they are going to need to answer. We don’t take thIrd party cases.
Have them come here and post.
Are there any cases you don’t mediate?
Yes. Here’s a partial list:
Airfares that go up after selecting a flight option (caching).
Airline seat comfort issues, including in-flight entertainment systems that don’t work.
Any case involving legal action against a company or customer.
Asking a company to honor an obvious price error.
Car rental damage cases.
Cases submitted on behalf of a third party.
Compensation for delays that resulted in lost vacation or work days.
Getting a refund for a nonrefundable airline ticket or hotel room.
Missing or expired loyalty points.
Recently lost or misplaced luggage.
Visa/passport problems that led to denied boarding.
Have them come here and post.
Are there any cases you don’t mediate?
Yes. Here’s a partial list:
Airfares that go up after selecting a flight option (caching).
Airline seat comfort issues, including in-flight entertainment systems that don’t work.
Any case involving legal action against a company or customer.
Asking a company to honor an obvious price error.
Car rental damage cases.
Cases submitted on behalf of a third party.
Compensation for delays that resulted in lost vacation or work days.
Getting a refund for a nonrefundable airline ticket or hotel room.
Missing or expired loyalty points.
Recently lost or misplaced luggage.
Visa/passport problems that led to denied boarding.
Likes:
Bill___A