PayPal Unauthorized Charge

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Nov 16, 2019
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#1
I had $80 withdrawn from my PayPal account that is linked to my checking account and paid as friends and family to a person I do not know at all. Anyway, I filed a dispute and recieved an automated response that my claim would be researched and could take a week or so to resolve. Within an hour or so, I received a response stating that it was denied due to it being consistent with my account history, which makes no sense because I've never authorized a transfer to the unknown individual and don't use the account to transfer gift payments. I didn't feel like they truly researched the issue, so I contacted my bank to initiate a dispute of the transaction. I emailed 2 contacts on the exec list about a week apart but never received a response. I had also tried [email protected] and [email protected] but recieved a undeliverable notification. I successfully emailed jrainey and Dan at PayPal but never heard anything. I'm new to this, so any other course of action I should take to get the money back? My bank is looking into it now but not sure how that will turn out.
 

Neil Maley

Moderator
Staff Member
Advocate
Dec 27, 2014
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www.promalvacations.com
#2
If PayPal is not intending to re-open a case, you usually won’t receive a reply. Has it been at least a week since you wrote?

Do you normally pay others personally out of your PayPal account? It sounds like you account may have been hacked and you should be concerned with that.
 
Nov 16, 2019
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#3
I normally use it to pay Ebay invoices but not to send money to other. My bank has placed a stop pay to PayPal and are looking into my claim. Not sure what the outcome will be.

It has not yet been a full week since my last email. Maybe about 4 days since the last email I sent.