Our Viking River boat NEVER left the dock

  • Hi Guest, welcome to the help forum. You can get fast answers to your customer service questions here. We have a dedicated team of advocates who are ready to help. Just go to the section that matches your question and ask us!
  • If you've posted a question or issue for our advocates to assist with, please be sure to check back frequently for responses and requests for clarification.
  • Did you know you can get email notifications when something new posts to your favorite forum? It's easy. Just click the "watch" link right next to the "post new thread" button at the top of your favorite forum. The rest is easy. Now you'll never miss another conversation.
  • Want to become an expert user? Drop by the How to use this forum section and all will be revealed. We'll show you how to make the most of your experience.
Status
Not open for further replies.

jsn55

Verified Member
Dec 26, 2014
7,676
7,480
113
San Francisco
#21
This is a terrible story, I'm so sorry that your wonderful trip turned into a bus tour. I absolutely understand exactly how you feel. I know that all cruise companies are able to rearrange almost everything as they wish, it's all laid out in the contract. There are lots of excellent European river cruise companies. It's important to use a travel agent when booking cruises ... a cruise expert TA. You probably would have been booked on a line with more low-water ships. The low water situation has been going on for a long time. This is a real shame. However, Viking has many ships on many cruises, and I urge you to pursue a voucher or discount on a future cruise. Find a good TA who can make sure you have a successful cruise. Good luck and please let us know what transpires.
Please don't book a cruise without reading MANY reviews about the ship and itinerary you're looking at. I just returned from a small-ship cruise that was quite disappointing. It was the perfect itinerary and dates ... so I booked it without proper research and I certainly learned my lesson.
 

jsn55

Verified Member
Dec 26, 2014
7,676
7,480
113
San Francisco
#22
Please read my posts above. Or contact a travel agent that is a river cruise specialist. It costs you no more to book through a travel agent.
But be sure your travel agent is a cruise expert. Booking cruises is quite an art and my TA has lots of special training and experience.
 

jsn55

Verified Member
Dec 26, 2014
7,676
7,480
113
San Francisco
#23
We are doing a Vantage Rhine & Danube cruise in August and wonder how well their ships do?
Spend some time researching this ... water levels have been a real problem for quite some time. Cruise Critic is an excellent source of cruise reviews and I'm sure there are many others. For water level research, there are probably several sites up by now, since this has been going on for so long. River cruising has exploded in popularity and there are many more ships in Europe now. I wouldn't hesitate to rebook it for different dates, I think August is probably the worse for low water levels, so please check carefully.
 

jsn55

Verified Member
Dec 26, 2014
7,676
7,480
113
San Francisco
#25
I'd be interested in hearing what cruise line and what was disappointing about your cruise.
It was American Cruise Lines (they "do cruising perfectly") from Jacksonville to Charleston over Christmas. Sounds great, huh? These people are absolutely CLUELESS. The Cruise Director was an idiot, the corporate office impossible to deal with ... but the crew and the food were wonderful. I'm working on a review and having trouble keeping it to two full pages. I'll send you a copy! This was something that I wanted, my TA just did the price negotiating and booking, so I can't blame it on her! We met lots of cruisers who have cruised with ACL several times ... but they've never been on any other cruiseline. I realized on the second day that I hadn't read any reviews of this particular itinerary on this particular ship. BIG mistake that I'll never make again.
 
Status
Not open for further replies.