My husband and I are terribly dissatisfied first-time Viking River cruisers whose $12,000 October trip from Switzerland to France turned into an insufferable bus tour through Europe. Because of low water levels, our ship NEVER left the dock. Instead, we rode busses for hours and hours to port cities along the Rhine, dashing through each town, so as not to miss the bus carrying us back to our sleeping quarters on the stranded ship.In conveying to us via email two days before we were to leave for our trip that low water levels may impact our itinerary, Viking’s note said, “Rest assured, we have considerable experience in navigating situations like this and we are confident you will enjoy your journey with us.” Viking’s confidence is woefully misplaced, and its attempt to disguise an expensive bus trip as a river cruise was a colossal failure. Our journey was misery. OK, stuff happens. Just be fair with us.
I've spoken to several Viking customer service reps and written detailed emails to Viking top execs (thank you for providing their contact info), and they are not stepping up to make fair restitution. They are offering measly partial (20%) vouchers for another cruise, giving us another opportunity to spend more money with Viking. Once wasn't bad enough? Why would we want to do business with this company ever again? Give me a reason, please.