Last year I booked tickets for three of my family (my husband, my son and me) through Orbitz from San Francisco to Galapagos Islands. The travel agent is Orbitz, the airline is LAN Airline, and the flight is operated by American Airline. Our flight was from San Francisco to Miami on December 19, 2014 at 23:50pm, then Dec. 20 Miami to Guayaquil at 6:30pm,and then Dec.21 from Guayaquil to Santa Cruz Island. But first flight from SFO to Miami was delayed around 12 hrs so we were not able to catch up the next flight from Miami to Guayaquil. The worse thing was the American Airline was not able to find three seats for us from Miami to Guayaquil until after Christmas which is 5 days later. So my husband called Orbit, carrier LAN airline and AA to cancel all our trip and was told by them tickets were cancelled. AA issued a Property Irregularity Receipt under my name b/c our luggage was not able to be unloaded from the flight. (It was delivered to my house on Christmas Eve). After we got home, we asked for refunds from Orbitz. Orbitz gave my son and me full refund which is good. But my husband was only got partial refund. Orbitz said my husband used partial ticket. My husband kept telling Orbitz it is not correct. He didn't use any ticket. He called AA and LAN also, was told our agent Orbitz only requested partial refund for him and the agent had the right to provide a correct information. Then my husband called Orbitz again and again, he was told this is their final decision. How come Orbitz doesn't want to do some research and correct their mistake. I kept all documents including tickets, unused boarding passes, luggage receipt letter and their refund letters including amount. I attached a file with all these information to you. Can you help me?