I booked three tickets to Ft Myers on AA through Orbitz in May 2020. I got an email from Orbitz saying if I wanted to cancel to Click Here. I used it to cancel well before the deadline. On the day of the flight I got an email from Hotel.com saying I needed to contact the airlines about the cancellation. I called AA. They said Orbitz was my booking agent and I needed to talk to them but the tickets weren't cancelled and I was considered a "no-show". Contacted Orbitz who after hours on the phone acknowledged I had the credits. I requested it in writing and they sent me an email. I've tried to use them 3 times now. Every time I get some run around about having to call AA but that area isn't open or not available. Last time I demanded a contact at Orbitz that could help when I wanted to rebook. The individual gave me her name, sent me an email acknowledging again I was entitled to the credits and told me to send her an email when I wanted to rebook. I sent her an email yesterday with the flights to book. She responded and she could no longer assist and I needed to call the customer service line. I have all the emails and case #'s they gave me. Where do I start to build the paper trail? At this point I want a refund.