On 6/11/15 I made a reservation for my sister and on 6/12/15 I made a new reservation for myself,

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Sep 14, 2015
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#1
both reservations were with Frontier Airlines roundtrip tickets from Cleveland, Ohio to Atlanta, Georgia. The reservations were made online by me on my personal computer . The 6/11/15 reservation was for the dates leaving 9/4/15 and returning 9/7/15; the second reservation was for the dates leaving 8/31/15 and returning 8/4/15. My sister paid $338 to purchase another ticket because she was told I had cancelled and later in corresponding with Frontier that I had modified my sister's ticket; both tickets had the same code and my sister's credit card was charged for one ticket. My reservation on 6/12/15 was paid with my credit card which I later found out was not charged, American Express advised that the charge "fell off" if Frontier did not post the charge to my account. I requested reimbursement of the $338 for second ticket my sister paid in order to board the plane on her departure date. I have received a second denial of Customer Relations Specialist indicating that two different codes should have been on two separate reservations and indicating that I changed my sister's name on her reservation to my name. That never happened because we both were traveling on different dates. I have provided all documentation to show two reservations were made. I have asked Frontier to show documentation that I modified the reservation but did not receive a response to that request. At the time of the reservations I never received any documentation or communication from Frontier that the first reservation was changed nor did I know both confirmation codes were the same. Communication on the forum has suggested that I accept that I made the modification by mistake and I have no further recourse. However, I will send another request for reimbursement and another request for proof that I requested this modification. I will seek further action if necessary.Can this forum assist me further?
 
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travellerdan

Guest
#6
It is probably not helpful to rehash the problem of what actually happened on your computer. Let's assume what you think you did really is what happened and that Frontier somehow munged the process, but . . .
. . . as before I am still confused about how much was actually paid in total and what was flown in total. From the posting above there is one flight flown by the sister and that flight was paid for by the sister. The charge you referenced to your credit card never actually posted, so you never paid anything for any ticket. Is that right? Did you actually fly a flight, and if so, who paid for it? Was that your sister?
In any case if there were two flights flown and two flights paid for, why should there be any reimbursement except perhaps that you should reimburse your sister as she ended up paying for both flights? I apologize if I have this wrong, but what you have written is very confusing.
 
Aug 28, 2015
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#7
@MaryT. You consulted the forum bc your method isn't working for you. Yet, you are unwilling to take the advice offered. If you follow what everyone told you, you may get your sister the price difference as an exception.
 
Mar 4, 2015
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#8
I see from the other thread that she received email confirmation of flights reserved for her sister at $78 (which did not post to the card). The walk up fare actually paid was $338. So I believe she is asking for Frontier to return $260 to her sister's card.

@MaryT. , which Executive Contact at Frontier have you most recently reached out to?
http://elliott.org/company-contacts/frontier-airlines/

Allow each contact a week to respond before appealing to the next one. If you've already emailed Mr. Biffle a week or longer ago, then contact Chris again and let him know that you've exhausted all your appeals with Frontier, and see if he can possibly step in and help you.
 

Neil Maley

Moderator
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Dec 27, 2014
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#9
Here is your original post:

http://elliott.org/forum/threads/on...frontier-airlines-and-on-9-12-15-i-made.1479/

Mary, we answered your questions on the previous question that has pages of responses. Did you do everything we advised you to do and provide all the information we suggested?

Reposting a new thread isn't really necessary - you should have continued the old because we had questions that haven't been answered.

We asked you for copies of both reservations on the other thread, which you never sent us.

Your only recourse is to continue to write to all the executives on our company contacts. You have to prove you have two separate bookings and not one and the from what you posted on the other thread, you aren't able to do that.
 
Likes: Nancy
Mar 4, 2015
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#10
Mary, do you know if you purchased a "Classic Plus" ticket?

I ask because unless you did, then you can point out to Frontier that, according to their posted policies, it should have been impossible for you to do what they say you did without incurring change fees.
 
Likes: Neil Maley
Aug 28, 2015
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#11
mary should just write a letter in her sisters voice saying that she booked a ticket, show the original confirmation and credit card charge (the sister's) and showed up at the airport and learned there was no ticket. She used a public computer at her sister's house, etc. Her sister was supposed to book her own ticket with her own credit card and it is ridiculous she had to pay again or why their booking site wasn't secure enough to prevent a later user from changing her name and travel dates. @MaryT. This is an argument that has to come from your sister or from you on her behalf. You have nothing to request because you received a free flight.
 

Neil Maley

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Dec 27, 2014
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#12
AAGK, someone paid for her ticket at the airport because according to the airline, there weren't two tickets booked. No one received a free flight, but the first flight never was charged so there is no claim for the money - no one paid twice. One flight was paid beforehand and the other at the airport, if I recall all 72 posts right.
 

JVillegirl541

Verified Member
Nov 21, 2014
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#13
We really need Mary to dig up all the E-mail confirmations that came from Frontier to both herself and her sister. Something is obviously being overlooked and Mary is not realizing it. A fresh set of eyes needs to be looking at this. Use the Search Function on your email and if you used a different one for your sister, her email too.
The actual dates June vs Sept are actually important if there needs to be a charge back????? Clarify please!
We truly would like to help you if you would just let us :)
 
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travellerdan

Guest
#14
I see from the other thread that she received email confirmation of flights reserved for her sister at $78 (which did not post to the card). The walk up fare actually paid was $338. So I believe she is asking for Frontier to return $260 to her sister's card.
If a person is sure the failure happened somewhere at Frontier, then asking for $260 back is plausible. Asking for $338 back is asking for a free flight and is going to be rejected out of hand, end of story as Frontier sees it. My advice would be to at least correct this part of the claim.
 
Likes: AAGK
Sep 14, 2015
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#15
I stated earlier that I would expect to pay the cost of my airline ticket; never expected a free ticket to travel. It makes sense that I will ask for the reduced reimbursement. Forum responders brought this to my attention; much appreciated. It was not until I contacted my credit card company that I learned why my credit card was never charged for my fare. We are only seeking fairness for the cost of this online booking for my sister's reservation; no reason for me to change or modify her reservation since we both were travelling to the same place for the same event but on different dates and times; as noted on the confirmations one flight was leaving Cleveland at 3 PM and the other flight was leaving at 3:15 according to the booking information. I did not make this up just as I did not change the 6/11/15 reservation.
 

Neil Maley

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Dec 27, 2014
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#16
I understand. At this point, finish with contacting the executives but you are going to have to show them the two separate booking emails you should have received and tell them the correct amount you are looking for - which should be the difference in price of what you paid at the airport and what the original ticket cost.

But unless you can prove to them you had two separate emails showing the two tickets I think you are going to have a hard time getting them to budge. Unless you can answer Mike K's question about the fare you booked - then use his wording.
 
Aug 28, 2015
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#17
AAGK, someone paid for her ticket at the airport because according to the airline, there weren't two tickets booked. No one received a free flight, but the first flight never was charged so there is no claim for the money - no one paid twice. One flight was paid beforehand and the other at the airport, if I recall all 72 posts right.
But the sister paid for both and Mary didn't pay either so I was thinking the sister had a more sympathetic case since she was also the one inconvenienced. That's why I think the request has a better shot coming from her.
 

jsn55

Verified Member
Dec 26, 2014
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#18
@MaryT, your case is now so convoluted that it would be helpful to start over. Make a bullet point list of what happened, in chronological order. Include everything that happened. Include everything that you have done so far to resolve this. I'm sure if we could completely understand the situation we could be of more assistance.