I prepaid for a car with nu car rental it was non refundable. They put my payment on account. I used that to rent a car in a different city then I booked for. After that I had $174 left that thay said could be used for a futue car rental within 1 year. When I picked up the car the person at the counter wanted to know if I wanted to add an extra driver for $60. I asked if I could use the funds in my account. He said yes but would have to put the charge on my credit card and gave me a number to call so the money could be refunded on my credit card and my account with them reduced by the same amount. After calling and sending a few emails I was told that is not possible. I don't see why not I'm not asking for anything free. They already have my money. I just wanted to use my credit with them. Does anybody have a name and title director level I can write to?