NOVASOL. Danish company with property rentals in France, EU.

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May 25, 2020
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Does French law over ride their rental contracts? The property I booked is in France. If so, what if they refuse to follow it? Their contracts, which don't consider pandemics, (https://www.novasol.com/faq/general-terms-and-terms-of-rental) state they do not give refunds ( no credits) without penalties. The law of March 20, 2020, in response to Covid-19, states that property rental operators may keep any deposits on existing bookings for up to 18 months to accommodate renters who cannot keep reservations, allowing time to reschedule in this period, and to protect rental operators from losing their cash flow. It states that after the 18 months, if rescheduling cannot occur, the deposit is to be returned.

I contacted Novasol about present options and received an email referring me to their contract. Before I contact them again, I want to know what leverage I have and what a good strategy might be. I can mention the Ordonnance in hopes they'll follow it, but I anticipate resistance.

I would l like to keep the booking for 8/15/20, but with the pandemic, cannot know now what the situation will be then. Having them hold my 337 euro deposit for 18 months would be fine--if they stay in business--and follow the law. By their contract, If I cancel before 6/6/20 it costs me 10% of the total booking or 137 euro. After that, more. I can live with this unfair loss but prefer not to if there is a way to avoid it. Many thanks for any guidance.
 

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smd

Mar 14, 2018
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From my reading, I don't believe this law gives you any additional cancellation rights. If Novasol must cancel, the law allows them to provide you with a credit rather than a refund. However if you cancel, the contractual terms still apply.
 
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Neil Maley

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Dec 27, 2014
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www.promalvacations.com
Don’t cancel now. It’s too early. Please read this story about canceling too early. If the cancellation penalty is the same- you will only receive a credit if you cancel- you have nothing to lose by waiting.

 
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May 25, 2020
2
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67
From my reading, I don't believe this law gives you any additional cancellation rights. If Novasol must cancel, the law allows them to provide you with a credit rather than a refund. However if you cancel, the contractual terms still apply.
Thank you, I hadn't read it that way and appreciate your help!
 
Apr 25, 2021
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We had a booking in Corsica for April 2020. At that time we were offered a free rebooking for May 2021, which we took. In March 2021 we received a cautionary email telling us if we wanted to rebook we could, but it would now cost us 75€ under the new terms and conditions brought in to protect their home owners. We decided not to change because as we live in France we thought it still possible we could make it. Then the government changed the school holidays which meant that we were no longer on holiday at the time of the booking. We are both teachers so there is no possibility of taking holiday during term time. No refund or rebooking is now possible and Novasol has told us we have to forfeit the entire rental amount. I will never use them again and will be sharing the joy of this whole experience with as many people as possible to convince them never to use Novasol. How very dare they take advantage of people when we are all victims of circumstance.
 

jsn55

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Dec 26, 2014
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We had a booking in Corsica for April 2020. At that time we were offered a free rebooking for May 2021, which we took. In March 2021 we received a cautionary email telling us if we wanted to rebook we could, but it would now cost us 75€ under the new terms and conditions brought in to protect their home owners. We decided not to change because as we live in France we thought it still possible we could make it. Then the government changed the school holidays which meant that we were no longer on holiday at the time of the booking. We are both teachers so there is no possibility of taking holiday during term time. No refund or rebooking is now possible and Novasol has told us we have to forfeit the entire rental amount. I will never use them again and will be sharing the joy of this whole experience with as many people as possible to convince them never to use Novasol. How very dare they take advantage of people when we are all victims of circumstance.
Milly, please start a new thread so you receive some attention. Is Novasol a resort, a travel provider, an agent, a booking service? I'm reading that your schedule has changed and you cannot travel as previously booked. I'm not sure why you think that Novasol is responsible for this. What is the reason given that you can't book for new dates when you can travel? Are you willing to rebook your trip? If you are dealing with front-line people at Novasol, you need to get beyond them so you can deal with someone who can make a decision. Please give us some facts and we will see if there's something you can do keep the value of your original booking.