Not a trick question: When is a suite not a suite?

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Christopher Elliott

Staff Member
Aug 22, 2007
Hotels use marketing-speak to hype their facilities all the time — the five-star restaurant that only deserves four or the “spa” that’s an old conference room with a treadmill and a few weights. Experienced travelers expect these little white lies.

But when Sandy Martin and her two adult children stayed at the Shore Hotel in Santa Monica, Calif., recently, she says the property crossed a line. She booked a suite but didn’t get one.\