My son and I flew from Vigo Spain to Barcelona Spain on Vueling Airlines on June 15, 2019. Our flight left Vigo late due to fog. Then when we arrived in Barcelona they deplaned us on the tarmac, put us in buses and then left us there for 20+ minutes. Once at the gate, we ran. But we still arrived at the Norwegian counter 10 minutes after the counter closed for check-in. I was aware that the counter closed 60 minutes prior to departure. There were still Norwegian customer service agents there. We asked them to check us in because we felt there was still time to make it to our plane to Los Angeles. They were not sympathetic to our plight at all and sent us to the Norwegian office where we were told we needed to re-book our flight immediately or forfeit the price of our original tickets which was $1143.80. There were no flights to Los Angeles for two days. The next flight to California was the next day to Oakland for an additional $1500 dollars. We had no choice but to book that as we had to get home before Monday. For starters we feel they should have checked us in and let us attempt to catch the plane. If the plane doors had closed by the time we made it to the gate then we could have re-booked. We feel they took advantage of our shipwrecked status to coerce $1500.00 from us. More than double what we had paid initially. They were very rude and unsympathetic. I submitted a claim on June 19 asking to be refunded the extra $1500.00 I had to pay to re-book. As of today, July 5th, I have not received a reply. It is impossible to get through to customer relations on the telephone because they are only open from midnight to 9am California time. Once I did get through on the phone and asked why I had not received any reply to my claim they said it usually takes 6 plus weeks to receive a reply. That seems unacceptable to me. I have never encountered a situation such as this.