'Norwegian Spirit' cabin experience.

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Mar 14, 2019
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#1
My friend and I were assigned a twin cabin on the Norwegian Spirit. The cruise was booked through NCL and the cabin allocated well before departure.
The cabin was nicely appointed as one would expect but near to my bed was a large pipe running from floor to ceiling. Approx. 25 centimeters in diameter. I am slim so could just pass between the pipe and my bed.

At 11.30 pm on the first night strange noises came from the ceiling above. The pipe also came alive with whooshing sounds. At between 4.00am and 6am the noise was very evident.

We lodged a complaint. No cange: Ship full.

Night 2. Early night noise subsided but morning noise did not.

We lodged another complaint. No change: Ship full
Agreed that officer to attend cabin to listen at 4am when the noise woud then be apparent and identifiable. Staff were unaware of what the noise could be.

I paced the decks and soon established the source of the noise above, and in the pipe. Above our cabin was the RAFFLES galley. Cleaning staff were on shift from 4am till 6 am. The pipe I concluded was a waste conduit of some description.

3rd morning at 4.15am I dress and go to reception. Officer sent to cabin. Unresolved discussion as to what is causing all the disturbance. I tell him about my reconoiter earlier that night and direct him to RAFFLES galley which is being thoroughly cleaned above. (as is required, naturally). I offer to show him the quickest way.

3rd report lodged next morning by both myself and companion. We are at our wit's end. I threaten to sleep in the corridor.

New cabin allocated that day. It was a sea day yet the ship was full?!

On arriving home a complaint was lodged with NCL.
The company offer £300 in the form of vouchers on a further cruise with NCL.

I agree to settle on receipt of a cheque for £300.
This is declined and a new offer of moneytory recompense to the tune of £150 is offered with no addition of vouchers.

I shall decline and will seek arbitration or else take it to the Small Claims Court UK. The cabin allocated to us by NCL, weeks before boarding, was unfit for purpose.

NB. There were passengers on the ship who took up tickets for the cruise just DAYS before we sailed! I have their contact details.
 

Neil Maley

Moderator
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Advocate
Dec 27, 2014
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www.promalvacations.com
#3
What kind of cabin did you book? Did you book a guarantee cabin (least expensive, you don’t get to choose the cabin, the cruisecline does) or did you opt to pay more and you chose the cabin?

The cruise lines usually will only offer a credit for a future cruise but in this case I would suggest using our company contacts and going up one at a time. This sounds like a cabin that shouldn’t be booked period and NCL should take it out of commission.

https://forum.elliott.org/threads/resolving-consumer-complaints-and-developing-a-paper-trail.8903/
 
Jan 30, 2018
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#4
I guess it is too late now, but there are ways to investigate a cabin before booking, such as entering it and the ship's name into a search engine, or looking at cruisecritic dot com.
 

Neil Maley

Moderator
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Advocate
Dec 27, 2014
16,705
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New York
www.promalvacations.com
#5
There are sites that you can search for the ship and cabin number and if people have posted pictures you can see the cabin. I’ve seen them on photo sites. But this is a poorly designed cabin and shouldn’t even be bookable. I wonder how many similar complaints they’ve had about the same cabin.
 
Likes: VoR61
Mar 14, 2019
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#6
What kind of cabin did you book? Did you book a guarantee cabin (least expensive, you don’t get to choose the cabin, the cruisecline does) or did you opt to pay more and you chose the cabin?

The cruise lines usually will only offer a credit for a future cruise but in this case I would suggest using our company contacts and going up one at a time. This sounds like a cabin that shouldn’t be booked period and NCL should take it out of commission.

https://forum.elliott.org/threads/resolving-consumer-complaints-and-developing-a-paper-trail.8903/
Thankyou all for your imput. I went onto 'Company Contacts' found NCL and the CEO's name and email contact. I addressed my last communication to him this morning. The cash offer was increased to £200 which my friend has agreed to accept.
I first read the link on how to 'climb up'. I had mostly done that already but the CEO was missing from my information.
Thank! It made things move.
 
Likes: VoR61
Mar 15, 2018
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#7
Glad that they increased your offer, and you accepted it. Clearly this cabin has been this way for a long time, so I'm sure they are well aware of it.

It does seem odd that they were able to move you to a new cabin after claiming for days that the cruise was full...all I can think of is that somebody left the cruise. Or perhaps the new cabin previously had a maintenance issue that they were able to fix to make it available to you. Who knows...but it's great that you got moved.

I would encourage you to visit one of the cruise review websites (I'm a fan of Cruise Critic) before your book your next cruise. You can not only research the ship itself, but even the specific cabin. If this cabin is that bad, somebody will have complained about it!

Also, one more suggestion: ear plugs! You never know when you might end up in a cabin with noise issues - next to the elevators, or below the nightclub, or right below the pool deck (which can result in loud noises in the middle of the night when the cleaning crew are dragging heavy loungers around). Or a cabin full of noisy kids next door! I never travel without ear plugs.
 

Neil Maley

Moderator
Staff Member
Advocate
Dec 27, 2014
16,705
15,318
113
New York
www.promalvacations.com
#8
When you book a cruise always look at what is directly above and below your decks. You don’t want a public area above or below or the theater,casino or pools. Those are more noisy than cabins that have cabins above and below.

If you care where you end up- don’t book a guarantee cabin or request upgrades. The cruise line assigns those cabins and you don’t know where you’ll be placed. There are less desirable cabins in every ship and someone has to get them. Pay more and choose your cabin. Don’t rely on someone from the cruise line - you need to be proactive and check everything.
 
Jan 6, 2015
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#9
Good advice from Neil. After 4 cruises, we decided that almost every cabin had pluses and minuses. Middle or ends of the ship, lower or upper decks, basic or suites. If not price, then noise. If not noise then movement of the ship. And other passengers were the worst I thought. Loud discussions at 3:00 AM. So look at the cabin layout while speaking to a cruise line representative so you get the best possible cabin for your needs.

And set your expectations for limited space with lots of people . . .
 
Mar 15, 2018
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#10
Good advice from Neil. After 4 cruises, we decided that almost every cabin had pluses and minuses. Middle or ends of the ship, lower or upper decks, basic or suites. If not price, then noise. If not noise then movement of the ship. And other passengers were the worst I thought. Loud discussions at 3:00 AM. So look at the cabin layout while speaking to a cruise line representative so you get the best possible cabin for your needs.

And set your expectations for limited space with lots of people . . .
And that is why I NEVER travel without ear plugs. ;-)

Honestly, I don't think I've EVER been in a cabin that didn't have some sort of noise issue - and I've been on dozens of cruises. If you are someone who needs quiet to sleep, cruise ships are not the place to be. Even if you aren't under or next to something noisy, you just have the general noise of sailing in the ocean all night long. And on some cruise lines you are inevitably going to be faced with loud, partying passengers (or teenagers!) bounding down the hallways in the middle of the night. To make matters worse, cruise ship cabins generally have thin walls with little sound-proofing, compared to hotels which can build their walls with sturdier materials.
 
Likes: divinemsmstl
Jan 6, 2015
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#11
Indeed. For our readers, including guests, this principle is VITALLY important.

I have at varying times been prone to stress over crying babies, loud teenagers, obnoxious people, airline/cruise line policies, poor service, etc. Especially extreme behavior. And while some of these are "normal", when I "calibrate" myself to what is coming the stress is reduced and I have a much better time. One specific that really helps: they have as much right to be in that space as I do!

So I adjust to them to the extent I can, and I suppose the same is true of them in my case. And I am seeing a much better consumer experience because of it. Apply this further to researching forums (reviews) and company web sites to "set expectations" and we all would have a wiser approach with a proper attitude that leads to success . . .
 
Likes: Blossom

jsn55

Verified Member
Dec 26, 2014
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#14
Really, you're all giving good advice and ideas. But nothing is better than a sound machine. Earplugs do nothing for me. If I didn't travel with my sound machine, I'd never sleep at all. I live in an area that is dead quiet, so "normal" noises seem outlandish to me. I started out with cute Brookstone sound machines which cost $100 and die after about a year. Currently I've got a Conair machine ($15 at Amazon) that is about 30% bigger ... but I'd sacrifice a pair of shoes in my bag to pack it.

And may I suggest to Nellie that she find a travel agent who is a cruise expert. These TAs know a great deal about all aspects of cruising, and they have contacts everywhere. The cruise line compensates them handsomely, so it's a really good value for the traveller. A good TA would never have booked you under or over one of the public spaces ... nearly guaranteed to cause you grief. I'm glad that NCL is offering some compensation for your annoyance.
 
Jan 6, 2015
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#15
Interesting JSN. We investigated "noise" generating apps for our phone and eventually settled for downloading a "pink noise" MP3 file that works great.
 

jsn55

Verified Member
Dec 26, 2014
7,819
7,655
113
San Francisco
#16
Interesting JSN. We investigated "noise" generating apps for our phone and eventually settled for downloading a "pink noise" MP3 file that works great.
Oh yeah, thanks for the reminder. I have that app on my phone but I keep forgetting about it. They say the pink noise is the best, I forget why. It seems to work fine on my phone, I guess I pack the sound machine out of habit. I think I'll go hide it so I'm forced to use my phone on my next trip.
 
Likes: VoR61
Jan 6, 2015
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#17
Our first preference is the heating/air conditioning unit. Latched on to that when we traveled with out dog. The pink noise is the backup plan in case the outside noise is excessive and the wall unit does not allow for running the fan "always".