I booked my cruise on January 20, 2017 for a large balcony on the NCL Escape for a Thanksgiving cruise. Upon further review of my stateroom, the description on the website was incorrect as it had stated that it was a large balcony, when in fact, it was a normal size balcony. We emailed NCL numerous times and finally they changed the description of the website. We were then moved to a large balcony on February 25, 2017. Please note, that my reservation number remained the same and I do have images stating it was a large balcony before they changed it on the website. We took our cruise and upon our return we were suppose to receive 14 latitude points. 7 points for each day and 7 points for booking 9 months in advanced. We only received 7 points. The rewards program had changed, however the old rewards program was still being honored for those who booked prior to February 3, 2017. I have called and emailed NCL numerous times times and I keep getting the runaround. The first call and email being made to a Ms. Torres on 11/29/17 through January 31, 2018. They said that they have sent the request to the manager and i should receive an email. It has been over 2 months and I have not heard a thing. I even left a message with the manager on 01/31/18. I am hoping you can help to get a resolution a with this issue. It is a shame i have to go through this since i am a loyal NCL customer, that travels every year with them.