Hello, I recently was charged a smoking fee as a non-smoker and am working on getting it reimbursed, with thanks to the article posted on your site. I've called the hotel directly, politely shared my perspective, been told no. Emailed the first tier contact provided on your list, was redirected to the hotel. Re-emailed the first tier contact asking for the next steps since the hotel is unwilling to reimburse. Waiting for reply. How long should I wait before moving to the next tier on the email list? Thank you for your assistance.