No Customer satisfaction from Lazy-boy

  • Hi Guest, welcome to the help forum. You can get fast answers to your customer service questions here. We have a dedicated team of advocates who are ready to help. Just go to the section that matches your question and ask us!
  • If you've posted a question or issue for our advocates to assist with, please be sure to check back frequently for responses and requests for clarification.
  • Did you know you can get email notifications when something new posts to your favorite forum? It's easy. Just click the "watch" link right next to the "post new thread" button at the top of your favorite forum. The rest is easy. Now you'll never miss another conversation.
  • Want to become an expert user? Drop by the How to use this forum section and all will be revealed. We'll show you how to make the most of your experience.
Oct 18, 2019
1
0
1
69
#1
I bought a leather couch from Lazy-boy. Despite letters to the CEO they refuse to address the peeling issue which is unsightly. The quality of the leather is substandard and the workmanship the.poorest ever. Despite all my efforts, I cannot get any satisfaction from Lazy-boy. Your assistance is greatly appreciated.
 

weihlac

Verified Member
Jun 30, 2017
2,292
2,693
113
Maui Hawaii
#2
I bought a leather couch from Lazy-boy. Despite letters to the CEO they refuse to address the peeling issue which is unsightly. The quality of the leather is substandard and the workmanship the.poorest ever. Despite all my efforts, I cannot get any satisfaction from Lazy-boy. Your assistance is greatly appreciated.
Have you submitted a warranty claim?
 
Jul 30, 2018
182
443
63
48
#4
Did you write to the CEO first? In this forum we always recommend starting at the customer service level (first contact on the list)before moving to the next contact. The problem with starting with the top contact is that theres no one else to appeal to since no one will override the CEO.
 
Likes: Neil Maley

Neil Maley

Moderator
Staff Member
Advocate
Dec 27, 2014
20,130
19,012
113
New York
www.promalvacations.com
#5
Did you write to the CEO first? In this forum we always recommend starting at the customer service level (first contact on the list)before moving to the next contact. The problem with starting with the top contact is that theres no one else to appeal to since no one will override the CEO.
That’s correct. If the CEO’s office told you no- it’s a no.