No credit for canceled cruise

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Apr 20, 2018
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#1
We booked a cruise on Carnival Sensation in September of 2017. The cruise was going to depart on the day of the hurricane and the Miami airport was shut down. They allowed us to get a credit for the cruise. We re booked the same cruise for March 22nd. We were scheduled to fly to Miami on March 21st but snowstorm shut down the airports in the Northeast. I called to cancel the cruise on March 21st. On March 23rd I contacted Carnival for a credit and was told they do not re issue a credit for a credit. That means we took a beating for $1154.00. after much negotiation they agreed to credit only half of my money. This doesn't sound fair to me. We paid in full for the original cruise and thru no fault of my own we were unable to go on either cruise. I would like a full credit or a full refund.
 
Sep 19, 2015
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#3
Did you have any insurance? The storm was not in the region of the port of departure.

For the first one they should have given full credit because of airport at the port being closed.

It is likely that the room went empty because of the cancellation the day before. I actually think 50 percent is fair.
 
Likes: ADM
Apr 20, 2018
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#5
Did you have any insurance? The storm was not in the region of the port of departure.

For the first one they should have given full credit because of airport at the port being closed.

It is likely that the room went empty because of the cancellation the day before. I actually think 50 percent is fair.
Why should we have to take a beating. We had insurance on both trips. But they do not pay for credits
 

Neil Maley

Moderator
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Dec 27, 2014
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www.promalvacations.com
#6
The issue is that for the second cruise you paid nothing for it. Zero cost can't be insured.

What day in March was the cruise to leave and what date were you flying? When you book a cruuse in the winter, you should never fly in the day of the cruise - you should fly in one to two days before so if a snowstorm happens, you won't get stuck like this.
 
Likes: Warren
Apr 20, 2018
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#7
The issue is that for the second cruise you paid nothing for it. Zero cost can't be insured.

What day in March was the cruise to leave and what date were you flying? When you book a cruuse in the winter, you should never fly in the day of the cruise - you should fly in one to two days before so if a snowstorm happens, you won't get stuck like this.
March 22 cruise. Flying mar 21
The first cruise was paid in full the second cruise was not free we paid in March
 

Neil Maley

Moderator
Staff Member
Advocate
Dec 27, 2014
13,779
13,220
113
New York
www.promalvacations.com
#8
You paid with a credit card in March for the second cruise? When did you buy the insurance policy? Did the policy have full coverage for air cancellations? You can appeal a declination. When did you file the insurance claim?
 
Sep 19, 2015
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#9
What kind of insurance was this? Did they reject the claim? I am a little confused at how this was done. Was your payment for the original September cruise just transferred to the second in March?
 
Likes: Neil Maley
Mar 17, 2015
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#11
I think he may need to appeal to the travel insurance provider, as I think someone just saw credit utilized and denied the claim, without bothering to look back at why the credit was issued. You say you had travel insurance, did you have separate policies for both cruises? Did you use the first policy for airfare refunds?
If you had 2 separate policies, I would try appealing the travel insurance denial. Make sure to succinctly state your position. Original cruise paid with CC (cash), cancelled, so cruise line provided future credit, rather than a refund, so no travel insurance policy claimed. 2nd trip, with insurance, cruise was paid for with credit from original cruise, meaning you are still without the money, and you cancelled due to a covered reason (weather preventing you from getting to port). I know some policies specifically exclude credits, so you may need to read the fine print. You may also be able to go back and claim under the first policy now as that cruise was cancelled. But I am not entirely sure that is legitimate as you took an option that did not pan out for you.