I have a New Balance Loyalty account. When I accumulate enough points, I can redeem them for a certificate towards a future purchase online or in-store. I have two rewards of $20 each on a minimum $50 purchase. When I go to the store, they can see my account online, but cannot see the rewards. They cannot take them off the email I received from New Balance confirming the awards. They say I have to call Corporate which maintains the reward program. When I call Corporate customer support , they tell me they can see my rewards, but have no control over how I can use them at a local store, as all local stores, even most of the "factory outlets" are locally privately owned. So the local store has washed their hands, telling me to call corporate, and corporate, surprisingly has told me it isn't their problem. (they did try to simulate the problem as I received email aborted test receipts from their main store at their corporate location). I looked to Elliot.org for contact information for New balance and could not find any. Any suggestions?