Needing Vehicle Registration from Wells Fargo

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May 19, 2019
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#1
Wells Fargo bought our Auto Loan from Lee Auto Group back in November 2018. To this day 6mos. later, we still have not receive current registration. So we're paying on a vehicle that we can't drive . We opened up a case with Wells Fargo and got nowhere. They closed the case without sending us the registration. we've spoke with multiple reps and got broken promises and no phone calls , nothing is resolved. Please HELP.


Please understand that we are paying for a car that we can't legally register in California due to no current registration.
 

JVillegirl541

Verified Member
Nov 21, 2014
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#3
Go see the dealer you purchased it from. The dealer sends this to you not the lender. You can also apply to DMV for lost registration. Have you contacted the seller or DMV?
 
Likes: Neil Maley
May 19, 2019
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#5
Thanks for all the inputs.. We first leased this vehicle from Toyota. The leased expired and we financed the car through a lease end group named Lee Auto. Their business is in Florida, we reside in California. When we did not receive our registration, we called Lee Auto . They then told us that Wells Fargo bought the loan from them and that Wells Fargo would send us the registration. All we got from Wells Fargo is a statement-bill. So with many phone tags and complaints to Wells Fargo ,our request got nowhere ,only that our case with Wells Fargo was closed. We are currently making payments on this loan so that we don't get a bad credit rating. Both Lee Auto and Wells Fargo are out of state. All we can do is make phone calls after phone calls. It's been six months now. HELP!!!!!
 

JVillegirl541

Verified Member
Nov 21, 2014
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#6
Thanks for all the inputs.. We first leased this vehicle from Toyota. The leased expired and we financed the car through a lease end group named Lee Auto. Their business is in Florida, we reside in California. When we did not receive our registration, we called Lee Auto . They then told us that Wells Fargo bought the loan from them and that Wells Fargo would send us the registration. All we got from Wells Fargo is a statement-bill. So with many phone tags and complaints to Wells Fargo ,our request got nowhere ,only that our case with Wells Fargo was closed. We are currently making payments on this loan so that we don't get a bad credit rating. Both Lee Auto and Wells Fargo are out of state. All we can do is make phone calls after phone calls. It's been six months now. HELP!!!!!
Please read Post # 4 on obtaining from California DMV replacement Registration.
 
May 19, 2019
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#7
Please read Post # 4 on obtaining from California DMV replacement Registration.
we tried the DMV already . They referred us back to Wells Fargo. Can not get lost registration or duplicate because they're nothing in DMV system showing our name with the vehicle. Still shows Wells Fargo .
 

jsn55

Verified Member
Dec 26, 2014
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San Francisco
#11
And be sure you know the difference between TITLE and REGISTRATION. The lender rarely has anything to do with the registration. They hold title to the vehicle as collateral for the loan. Wells is not going to register your car, that's your responsibility. This story is not complete; were you driving the car before the loan was sold? Why did the registration expire? If the car has license plates, you need to get the new sticker from DMV. Title to your car is held by Wells, it has nothing to do with registering the car to drive.
 

JVillegirl541

Verified Member
Nov 21, 2014
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#12
And be sure you know the difference between TITLE and REGISTRATION. The lender rarely has anything to do with the registration. They hold title to the vehicle as collateral for the loan. Wells is not going to register your car, that's your responsibility. This story is not complete; were you driving the car before the loan was sold? Why did the registration expire? If the car has license plates, you need to get the new sticker from DMV. Title to your car is held by Wells, it has nothing to do with registering the car to drive.
Sounds like the Original Seller (Lee Motors?) failed to properly send in papers to register the vehicle when it was purchased after the lease.
 

Neil Maley

Moderator
Staff Member
Advocate
Dec 27, 2014
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www.promalvacations.com
#13
Sounds like the Original Seller (Lee Motors?) failed to properly send in papers to register the vehicle when it was purchased after the lease.
Exactly! To our OP- do you have the title to your car? That’s what you need to register it with. Banks do not register your vehicle. If someone is telling you to go to Wells it has to just be for a title.

I think your issue is with Lee Motors. They didn’t handle this right.
 

JVillegirl541

Verified Member
Nov 21, 2014
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#14
Exactly! To our OP- do you have the title to your car? That’s what you need to register it with. Banks do not register your vehicle. If someone is telling you to go to Wells it has to just be for a title.

I think your issue is with Lee Motors. They didn’t handle this right.
Yes, exactly! The dealer paperwork is what was never sent to your State.
 

JVillegirl541

Verified Member
Nov 21, 2014
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#15
Your car's registration and title transfer depends on where you buy the car. Dealers will issue temporary registration until you visit the DMV in your state. Though a private seller won't. ... Laws are different across states, so check out the laws with the DMV before bringing your car home.Mar 19, 2019
How to buy a car in a different state | finder.com

https://www.etags.com/blog/florida-title-transfer-guide/

Both these current articles shed some light on purchasing in one state and living in another.

Sounds like Lee Motors just didn’t want to deal with it so they didn’t. They need to get into your Transaction file and see what paperwork they filed with what state. I’m thinking they either filed in Florida or didn’t follow me thru at all.
My colleagues are correct Banks hold the Title but have nothing to do with registering the vehicle after the sale with DMV.
 
Likes: Nancy

weihlac

Verified Member
Jun 30, 2017
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Maui Hawaii
#16
Thanks for all the inputs.. We first leased this vehicle from Toyota. The leased expired and we financed the car through a lease end group named Lee Auto. Their business is in Florida, we reside in California. When we did not receive our registration, we called Lee Auto . They then told us that Wells Fargo bought the loan from them and that Wells Fargo would send us the registration. All we got from Wells Fargo is a statement-bill. So with many phone tags and complaints to Wells Fargo ,our request got nowhere ,only that our case with Wells Fargo was closed. We are currently making payments on this loan so that we don't get a bad credit rating. Both Lee Auto and Wells Fargo are out of state. All we can do is make phone calls after phone calls. It's been six months now. HELP!!!!!
STOP making phone calls. All of your communications should be (and have been) by email.
 
Likes: JVillegirl541

JVillegirl541

Verified Member
Nov 21, 2014
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#17
Wait??? You leased this car previously so the vehicle has license plates? Yes? And when leasing the vehicle you had insurance on it and still do, correct? So you have plates you have had all along and the car is insured. You also have all sorts of documents proving ownership. What you lack and it’s been a huge hassle is the Vehicle Registration which is required to be sent by the dealer who you purchased thru (not the lender).
There is no reason in the world if the car is insured and you have plates that the car can’t be driven.
Follow the instructions above and start writing, how ever Wells Fargo has nothing to do with this issue. The responsibility lies with Lee Auto Group to pull out your file and see where they filed your paperwork.
 
Feb 16, 2018
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#18
Wait??? You leased this car previously so the vehicle has license plates? Yes? And when leasing the vehicle you had insurance on it and still do, correct? So you have plates you have had all along and the car is insured. You also have all sorts of documents proving ownership. What you lack and it’s been a huge hassle is the Vehicle Registration which is required to be sent by the dealer who you purchased thru (not the lender).
There is no reason in the world if the car is insured and you have plates that the car can’t be driven.
Usually the registration on a leased vehicle is in the leasing company name. So the OP may not be able to operate the vehicle legally if the leasing company cancelled the prior registration.
 

JVillegirl541

Verified Member
Nov 21, 2014
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#19
He has plates, he has insurance and he has proof he owns the car. Work on this other issue with Lee Motors and if it were “me” I’d be driving that car.
Wells Fargo will not help but the answer is in the records kept with the dealer who switched the lease and handled the sale of the car.
Hang up the phone and write!