Need viking cruises to return money

[judgejudy]

Cancelled our trip with Viking about 1 week before they cancelled trips. because of that timing we didnt get a full refund. Being there was a worldwide pandemic going on, and we didn't choose for this pandemic to interrup our vacation, we feel we should get a refund. We did get $4000 plus dollars returned but they kept $5000 plus US dollars. credit.
My husband and I both have suffered with this Virus. It has taken a toll on our health. We are both in later 70"s and travel will not be soon. Our Dr. sent a letter to viking stating so. We have the credit for a booking done by March of 2022. Not looking good for us booking any time soon. Plain and simple we would like our refund.
Any one else having this problem. Thanks, Judy

 

[Neil Maley]

Unfortunately, Viking has been very firm if you canceled before they canceled the cruise.

Christopher wrote an article about it and we have other posts here about the same issue.

Viking suspends operations but won’t refund $10,000 for river cruise and tour

Christopher Elliott, the Travel Troubleshooter, helps a reader who couldn't get a refund from Viking Cruises after the company suspended operations during the coronavirus pandemic.

www.google.com

We have several posts about this:

Viking River Cruise

Original cruise was for April 11, 2020, booking number: xxxxxxx. On March 10, 2020 new booking for river cruise due to Covid-19 for April 5-11, 2021, booking number: . The Viking rep did not fully disclose on March 10 that there would be a 75% penalty and vouchers involved for the new booking...

forum.elliott.org

Viking won't refund money for cruise, just offer vouchers

Viking will not refund money for cruise they cancelled, will only give vouchers

forum.elliott.org

Viking River Cruise

Media question from Patricia xxxx Email: xxxxxpxxxxxxxxxxxxxxxxxxxm City: Bxxxxxxxe State: xx Company you have a question or a comment about: Viking Cruises Before COVID I and Cxxxx Hxxxx were scheduled to take a cruise in April 2019. It was canceled. We were offered refund...

forum.elliott.org

I want my money back from Viking for a pandemic cancelled cruise.

In late February when the coronavirus was shutting down ports all over Europe, I called Viking to reschedule my cruise that would end in Barcelona. I was told that that was impossible at that time, I would lose all my money, and besides the coronavirus was sheer speculation. We packed to go...

forum.elliott.org

Viking Issues

Two ladies from different backgrounds agreed to share a cabin to avoid the single supplement. Their cruise was cancelled. One lady had upgraded her original investment to almost double of her room mates investment with shore excursions and upgraded air, post extensions, etc. Therefore, when the...

forum.elliott.org

 

[VoR61]

When travelers cancel before their travel providers do, vouchers and credits are standard issue with almost no exceptions.

According to your post, you have 15 months in which to book (not to travel). Unless your doctor has stated that you cannot travel anymore (at all), I do not think you will be able to obtain a refund . . .

 

[Patina]

Did you book through a travel agent? If so, ask for their assistance in getting a refund. It is highly unlikely you will get one since you cancelled prior to Viking but you may as well have them try. If you did not work with a travel agent then you will have to appeal to the execs of the cruise line (you can find their email addresses here https://www.elliott.org/company-contacts/viking-cruises/ ). As you can see from @Neil Maley post, there are a number of customers who are in your same shoes. Wish we had better news for you.

 

[Skippy]

To prior posters: Anyone have knowledge of Viking allowing for the cruise credit to be transferred to friends / family? Is that an option for the OP?

 

[Rosebud]

To prior posters: Anyone have knowledge of Viking allowing for the cruise credit to be transferred to friends / family? Is that an option for the OP?

A cousin has a Viking 125% FCC that states it is transferable. (They offered it to us but I am not a cruise person.) But, unlike the OP, they had waited for Viking to cancel/suspend operations instead of cancelling first. It shouldn’t make a difference but it probably does.

 

[Neil Maley]

To prior posters: Anyone have knowledge of Viking allowing for the cruise credit to be transferred to friends / family? Is that an option for the OP?

Yes- one of the posts I pointed to above had a consumer who was able to transfer the credit.

 

[LDVinVA]

I am assuming that the OP's cruise was a European river cruise. Viking is beginning US river cruises (I believe in 2021) so perhaps one of those would be logistically easier for the them to take - less travel to/from the cruise, more familiar surroundings, proximity to medical care, etc. Would hate to see them lose that credit.

We love cruises - ocean or river - but any future cruises we take will only be river cruises in the USA.

 

[Mustangmommy67]

Above Skippy said Viking would transfer cruise credits. I wanted to transfer a May 2021 cruise (second time rescheduled & on voucher) with $1500 on board cruise credits. These credits were provided r/t difficulties encountered during initial COVID reschedule. Been told as of 1214 by S.M. in customer relations, they will not transfer the cruise credits. I only want to move the cruise to May 2022 and have the on board credits transfer also. That's a tremendous amount of money to lose. Would like advice. Have emailed everyone with addresses on Internet. No on responds. I have documents for verification, just not uploaded. Thanks

 

[Neil Maley]

Did you use our company contacts and send emails a week apart to each?

 

[Skippy]

Above Skippy said Viking would transfer cruise credits.

For clarification: I only asked if Viking would transfer FCC to another person. I'm not asserting it as fact, only asking if that is an option for Viking as it has been on other cruise lines. Hope this helps.

 

[Mustangmommy67]

Ok, I don't want the credits transferred to different people, just placed on a cruise at the same time next year

 

[jsn55]

Follow our procedures, handle this all in writing. You can't just email everyone with addresses on the internet. Review other threads to gain some intel.