Need airline reimbursement on non refundable non transferable international flight tickets (2)

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Jul 23, 2019
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#1
Are there any circumstances under which you can be reimbursed on a non refundable, non transferable airline ticket on an international flight for 2 in the next 5 months that has already been paid for? Ticket was purchased 6 months ago and booked through a 3rd party agency. Our circumstances in our lives have radically changed. Under what conditions will airlines grant a total refund on monies already contracted?
 
Mar 17, 2015
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#2
If you purchased non refundable tickets, about the only way the airline will refund those tickets are cases of a terminal illness and/or death of one of the ticket holders. You can always try writing a letter explaining your situation and taking ownership of the fact that you did purchase non refundable tickets, and are asking for them to make an exception.

If there is any chance you would use a ticket credit, within 1 year from the time of purchase, then you would have much better luck asking for a credit and possibly a waiver of the change fee.

This will not help now, but travel insurance may have helped out here. Not sure how your circumstances have changed, but most travel insurances cover a loss of a job (so long as you don't do something to get fired) and illnesses. You may check with the credit card that you purchased the ticket with, it may have some travel insurance protection and then you can look into what that policy does and does not cover.
 
Sep 19, 2015
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#3
If there is a significant change in the schedule -- usually over an hour -- you do not have to accept the changes and ask for a refund,

Are these Basic Economy tickets, ie use it or lose it?
 
Likes: VoR61

Patina

Verified Member
Dec 22, 2015
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#4
Well stated, @Tanya. Unfortunately, your chances of receiving a refund dwindle greatly when you are working with a third party agency. If its one of the OTAs, they have no incentive to help you yet you must work with them to communicate with the airline.
 

weihlac

Verified Member
Jun 30, 2017
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Maui Hawaii
#5
Are there any circumstances under which you can be reimbursed on a non refundable, non transferable airline ticket on an international flight for 2 in the next 5 months that has already been paid for? Ticket was purchased 6 months ago and booked through a 3rd party agency. Our circumstances in our lives have radically changed. Under what conditions will airlines grant a total refund on monies already contracted?
As others have said, since the vast majority of tickets are low priced in exchange for no refunds or flexibility, airlines will rarely refund anything. They may give you a credit usable up until 12 months from the original purchase (not the originally scheduled flight) date, minus a change fee plus re-pricing the new tickets. Travel insurance, either purchased separately or through the credit card used to purchase the tickets, may cover some eventualities.
Otherwise, a refund is extremely unlikely.
You can appeal to the airline and 3rd party if you wish. You have nothing to lose.
The company contacts at the top of this page will provide the contact list.
 
Feb 21, 2018
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#9
The only time I have ever seen an airline provide a total refund on a non-refundable fare is the death of the passenger prior to the trip. United Airlines refunded the full ticket cost for both my uncle, the deceased, and his wife who were unable to take their planned trip to Aruba. Surprisingly, they also refunded seat upgrade fees which normally are always a sunk cost.

Beyond that, the only hope is if travel insurance was purchased and you are canceling for a covered reason (or you have 'cancel for any reason' coverage)
 
Likes: jsn55
Sep 19, 2015
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#11
Yes non refundable. Booked in Dec basic economy. No schedule change, just financial changes on our end.
With a basic economy ticket If the airline changes the schedule in a significant way one can ask for a refund -- but that is a big IF.

Otherwise I think one would have to appeal to the 3rd party agency -- which one was used?
 
Mar 16, 2019
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#13
Hopefully before you're due to travel, there will be a substantial schedule change that allows you to request a refund. But typically Basic Economy fares are completely lost if not used.
 
Jul 23, 2019
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#14
Well my husband was scheduled today for major surgery at the end of the month. Will this make a difference if he gets a Doctor's note?
 

weihlac

Verified Member
Jun 30, 2017
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#15
Well my husband was scheduled today for major surgery at the end of the month. Will this make a difference if he gets a Doctor's note?
You can submit your request to the airline/agency and see what their responses are. There is no way to predict what they will do. A sympathetic agent may be able to give you a voucher credit for future travel. Actual reimbursement is unlikely but never say never.
 
Mar 17, 2015
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#16
Not unless the credit card you booked with has trip insurance. Even then, you will need to check the insurance coverage through the credit card and a doctor would have to say he cannot travel due to medical reasons. Also, the medical reason can probably not have been a per-existing condition at time of booking.

You can always try writing to the airline, but given that so many are now offering trip insurance as an add on, I think the customer service reps have been less likely to give refunds. Credits possibly.
 

Neil Maley

Moderator
Staff Member
Advocate
Dec 27, 2014
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www.promalvacations.com
#17
Why don’t people buy insurance? The cheapest policies are right through the airline but people don’t want to invest $40 and then expect the airline to makes exceptions.

As Tanya says- see if your cc offers insurance. Otherwise most airlines will give you a credit to buy another tickets within year from when you purchased less a cancelation fee if you don’t have a basic economy ticket
 
Jan 6, 2015
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#18
These are my thoughts, Briana, for your appeal:
  • Acknowledge that you are asking for an exception to their policy
  • Include the doctor's note re: the surgery. Helpful if this is not a result of pre-existing conditions
  • Show flexibility by a willingness to accept a partial refund or voucher
  • Stay positive in all your communications and keep them in writing
Best wishes for a quick recovery . . .
 
Jul 23, 2019
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#19
These are my thoughts, Briana, for your appeal:
  • Acknowledge that you are asking for an exception to their policy
  • Include the doctor's note re: the surgery. Helpful if this is not a result of pre-existing conditions
  • Show flexibility by a willingness to accept a partial refund or voucher
  • Stay positive in all your communications and keep them in writing
Best wishes for a quick recovery . . .