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So you didn't get to the airport in time for the 1045am departure? This is one of those sticky points with "instant" electronic communications. The airlines send out this notice, but they don't tell you that you still have to be ready to board at 1045. It's maddening, and they all do it. Compose a concise, polite email and send it to customer service. Ask them for a credit towards a future flight. If no response after two weeks, use our Company Contacts to escalate your request, waiting a week between each submission. Spirit is a low budget airline, so it will be difficult to get some customer service, but you may be lucky. Please let us know what happens.
I wish i could copy and paste it when i look back at my email the time change back to the regular time then my wife called orbit airline to see whats going on they said it was delayed get to the airport on the delayed time they tell me it was never delayed
I'm afraid that the airlines consider delay advisories, just that an advisory. They still require you to check in for your flight based on the scheduled depart time. Delay time can shift frequently as the earlier flights arrive and depart, so it is always possible the delay time may improve. This is something that every airline does, not just this one.
A polite email to one of the executives listed on this site, may get you an exception for a future credit.
This is just awful for a pax who is not familiar with these types of situations.
Years ago I had a scheduled flight out of SFO for approx 8am.
I got a phone call (!!!!) around 4am advising me flight would be delayed -because of fog, of course, until approx noonish.
They did tell me that I still needed to be at the airport at the earlier time, because the situation could change.
The phone call that woke me up then seemed rather absurd, but there you go.
Hence, I have been aware of this phenomenon, but if I wasn’t aware, and got an email, I would just think like @Prettyrilla and get to the airport for the rescheduled departure.
Really, the bottom line is that if you buy something, you need to know ALL the rules. The rules are all available for everyone to know. It just takes a lot of time to read/understand.
I’ve never flown spirit, but I understand that their super low prices means that’s they are very stingy once they get your $ in their account. No exceptions.
Oh yeah, after MUCH nationwide public shaming, they did refund a dying veteran who was unable to take his flight after buying his ticket. https://thinkprogress.org/spirit-airlines-wont-refund-dying-veteran-s-ticket-d8b8af1f3c83/