Moved from Missouri to Littleton Colorado staying at the TownePlace suites by marriott

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Mar 23, 2018
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#1
Hello everyone,

My boyfriend and I moved to Littleton Colorado 2 weeks ago, the hotel staff when we were making reservations told us how great the internet was, it was a big concern of ours because my boyfriend needs good internet speeds for work. So we made the move, figured we would stay here at the TownePlace suites by Marriott anywhere from 60 days to over a year until we find a house or apartment well we get here and the internet is horrible 46.79 Kbps download right now. 0 upload. so told the staff they checked in to it and theres nothing they can do. OK so I asked how much would it be if we checked out early, reservation was for 53 days, she said if we check out then the 89 rate goes to 109 which we did not budget for moving all the way here. I understand we leave early our low rate goes up but you would think they would atleast try and help or atleast give us our stay free. seems like false advertising saying they have high speed internet. we are stuck to the end of the 53 days with no internet and my boyfriend not being able to work. thnks for listening everyone. have a great day
 

Neil Maley

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Dec 27, 2014
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www.promalvacations.com
#2
Why would they give you a free stay? You are using the hotel and it’s services, you don’t get it for free. That’s totally unreasonable.

Perhaps to them the internet service is fine. You understand that the speed depends on the number of people that are using it at one time?

You are entitled to free internet and you are getting it. There is nothing in their terms guaranteeing a certain speed. Did they have an option to pay for faster speed? Many hotels do.

I think they are being very fair by allowing you to shorten your stay and not forcing you to stay for the entire time you contracted with them but they are within their rights to charge you a higher price for breaking your contract.

Have you looked for another long term hotel? Or a short term apartment lease? There are many places that will do 6 month leases. That might be your best bet because that’s the only way to guarantee network speed- by not sharing it with anyone else.
 
Likes: Tanya
Mar 23, 2018
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#3
yes a free stay is unreasonable. Upgrading us rooms, transfer us to another hotel there are plenty of things they could have done to try and help. There are plenty of places to move with good internet and we will be as soon as these 53 days are up, guess cant expect someone from a big company to care about the situation its all about the money that's the world we live in...
 
Last edited:

Neil Maley

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Staff Member
Advocate
Dec 27, 2014
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www.promalvacations.com
#4
They don’t owe you anything - not evan an upgrade. You are getting what you contracted for-free internet and a rate for 53 days. They don’t have to transfer you to another hotel because they are alerting you out of your contract. They could have told you you had to stay the full contract term- they allows you out of it.

Honestly since they will allow you to shorten your stay- that is your best bet. There is nothing holding you back from finding another long term hotel. There are many out there that might have better internet.
 
Jan 6, 2015
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#6
Having stayed at several hotels for an extended period (with monthly rates), an additional $20 per night after just 2 weeks seems reasonable. But your objection is valid in that you may need to move to a hotel with true, high-speed internet, which factored into your decision to book at this hotel. And 46.79 Kbps download is definitely not.

At the top of this page there is a link to Elliott's Company Contacts database.
Please read the instructions on the first page before proceeding to locate the contacts for Mariott.

Before you write, I suggest you measure the speed off-hours (like 2-3 AM). Specify to them the result ...
 
Mar 23, 2018
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#9
Yes thank you. Goin to send emails in the order it says too also bought the ALFA network booster goin to see if that makes difference
 
Likes: VoR61
Jan 6, 2015
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#10
It also appears that they have a computer center, so it's worthwhile to check the speed there. You can use speedtest.net.
 
Sep 19, 2015
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#13
Traceyg one reason the rate may go up lot if you leave early may have to do with taxes. Some areas charge occupancy taxes for rates up to 30 days and after 30 days there are less taxes — so they may have to charge you more.

One has to give the establishment a chance to correct the problem. Hopefully a technician can figure out if it a system problem or the problem of too many people using Netflix at once or BitTorrent or some other user related issue.

Neil was giving you help not “lawyering” . Giving unrealistic advice does not help anyone. No one is going to comp a stay for two weeks for slower internet. And how would an upgraded room help? Would the internet be faster in a better room?
Has the speed been tested in other parts of the hotel? Is it at certain times that the speed is low?
 

jsn55

Verified Member
Dec 26, 2014
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San Francisco
#14
Hello everyone,

My boyfriend and I moved to Littleton Colorado 2 weeks ago, the hotel staff when we were making reservations told us how great the internet was, it was a big concern of ours because my boyfriend needs good internet speeds for work. So we made the move, figured we would stay here at the TownePlace suites by Marriott anywhere from 60 days to over a year until we find a house or apartment well we get here and the internet is horrible 46.79 Kbps download right now. 0 upload. so told the staff they checked in to it and theres nothing they can do. OK so I asked how much would it be if we checked out early, reservation was for 53 days, she said if we check out then the 89 rate goes to 109 which we did not budget for moving all the way here. I understand we leave early our low rate goes up but you would think they would atleast try and help or atleast give us our stay free. seems like false advertising saying they have high speed internet. we are stuck to the end of the 53 days with no internet and my boyfriend not being able to work. thnks for listening everyone. have a great day
Several things going on here, Tracey. First of all, you will LOVE Colorado! Secondly, nothing confidential or work-related should ever be conducted on a public internet. Not ever. I use a "personal hot spot" called SkyRoam when I travel, no contract or other fees, just $10 per 24hours of use. Thirdly, public internet speeds are for doing web research and emails. When lots of people are using that internet, the speed slows proportionately and sometimes it just won't work at all. I've spent lots of time in hotel lobbies instead of my room, since the signal is often a little stronger. I would suggest that you not book any more hotels for more than 30 days at a time to allow you some flexibility while you look for your dream home. Also, join the hotel's loyalty program because you'll be qualifying for points that will translate into perks pretty quickly. Good luck in Colorado!
 

Neil Maley

Moderator
Staff Member
Advocate
Dec 27, 2014
13,779
13,220
113
New York
www.promalvacations.com
#16
I was told to come to this forum for help not to be lawyered

I apologize if you felt like I was “lawyering”- that was not my intent - we are here to give you realistic advice from both sides- if a consumer is asking for something that isn’t reasonable - we are here to tell you. If the hotel had been unreasonable - believe me, I would have said it right away.

The hotel seems to want to work with you since they have called in an IT specialist. If they can’t do anything else to speee up the wi fi, why not ask them to honor the rate they originally gave you until you can find another hotel to move to? That would be a fair compromise for the situation.

That would give you a chance to actually take your laptop to another hotel you might consider to actually test the connectivity before you have to commit.
 
Likes: jsn55
#19
I realize I'm late to the game here but I just saw this thread.

Do you have good cell phone reception at the hotel? Do you have an unlimited data plan with your mobile carrier? Does your phone provide a WiFi Hotspot? If the answer to all of these is "yes" you can at least temporarily use your phone to act as your internet access point. I've done it successfully several times.
 
Likes: jsn55