It all started with the mouse running around my room. After waiting 2 hours I was moved. Subsequently I forgot my brown leather toiletry bag. After 2 weeks I called and they had found it but never contacted me!!? The Asst Gen Mgr apololgized and promise to mail FED EX. After 2 more weeks still no bag. I called and no one there knows anything. So far I ended with on being compensated 1 of the 2 nights I had to stay and losing my bag which apparently no one knows anything about. Besides the hotel having no snacks, no vending machines, rotten bananas, and unriped fruit, it was a great stay!!!!!!!!!!!