Between 9/22-11/5/2019 we stayed at the Adagio Paris Centre Eiffel Tour. On 9/29/2019 someone with access to a room key entered our room without our permission went through my personal belongings and stole $300 US and 300 Euros from a zippered pouch located in a cupboard in the bedroom. Upon discovery of this theft on 9/30/19 I immediately notified hotel staff and was told I would need to submit a police report. I met with the police and an eleven page report was created and given to me along with a 3 page report which I was told to give to the hotel staff. I returned to the hotel and gave this paperwork to assistant manager Elie El Hayek who assured me he would submit a claim to their insurance and I would be e-mailed with the claim information. Before leaving I met with him again and he assured me, " he would take care of it." I also notified our travel agent and requested she also contact the hotel manager which she did. Upon arrival back to the States I received an e-mail from my travel agent stating she received an e-mail back from Mr. El Hayek stating no theft occurred but the money was put in a pillowcase and went to the laundry. I immediately e-mailed my travel agent and Mr.El Hayek and informed them this information was incorrect, a theft had occurred. I have e-mailed Mr.El Hayek, the hotel manager and the hotel website many times requesting information but have not received a single response.