Microsoft (hotmail) has denied me access to my 19 year old email account

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Jan 14, 2019
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#21
It sounds like this is your problem. You supplied fake information way back when (which is not an unreasonable thing to do), and your incorrect answers trying to guess at what you used are simply indistinguishable from the efforts of a hacker trying to pry open an account that's not theirs.



Requiring more information to restore account access after a lockout is a standard security measure that most websites use. You need to answer those very old questions because you haven't gone in and updated them, which is an option they, and pretty much everybody, offers.

With whomever you select to be your new e-mail provider, make sure you set up and maintain, the account recovery options.
I only had one alias for name and one alias birthday, the rest of the answers I answered truthfully at the time. The linger this has gone on I think this account may have been hacked. There is no way I could fail these answers like this.

And yeah, I went into gmail and updated all my stuff this week! :D
 
Likes: AMA
Jan 14, 2019
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#22