Last year I discovered my Marriott points, which I had accumulated over 20 years, were gone. Due to family health issues, I had not traveled for several years,
I contacted Marriott and was told that since I had not had any activity in two years the points had expired. They also stated that the sent me several emails explaining this.
I never received any emails. If I had, I would have used or donated points to have activity. I sent a letter about this to the corporate office on 11/10/2017, but never received a response.
Today, while looking at my Marriott profile to verity the email address, I noticed that there is no email address in mu account profile. Given that, I don't see how they could have sent me any emails.
I contacted Marriott and was told that since I had not had any activity in two years the points had expired. They also stated that the sent me several emails explaining this.
I never received any emails. If I had, I would have used or donated points to have activity. I sent a letter about this to the corporate office on 11/10/2017, but never received a response.
Today, while looking at my Marriott profile to verity the email address, I noticed that there is no email address in mu account profile. Given that, I don't see how they could have sent me any emails.