lost item on Delta flight

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Barry Graham

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Jan 7, 2015
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#21
People are generally honest. My lack of faith is in the tool used and the process that goes with it. If someone has had success with it then I am pleased.
 

AMA

Verified Member
Dec 11, 2014
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#22
Are you able to physically go to the Atlanta airport and look in the unclaimed baggage office?
 
Feb 2, 2018
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#24
Back in October my younger daughter was exhausted from a trip and inadvertently left her iPad in the seat pocket. I called Delta and got through to someone immediately who searched the plane and found it and kept it at their baggage office until my daughter was able to get back to the office to retrieve it. I was very grateful an employee took the time and initiative to do so. On another flight on Americannwhere she left a water bottle they wouldn't let her back in the plane to get it and the gate employee told her she'd have to file a claim for it which of course didn't return the bottle (a more expensive model than the usual Walmart kind). So it depends on what employee you get and how dedicated they are to customer service.
 

Neil Maley

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Advocate
Dec 27, 2014
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#25
Back in October my younger daughter was exhausted from a trip and inadvertently left her iPad in the seat pocket. I called Delta and got through to someone immediately who searched the plane and found it and kept it at their baggage office until my daughter was able to get back to the office to retrieve it. I was very grateful an employee took the time and initiative to do so. On another flight on Americannwhere she left a water bottle they wouldn't let her back in the plane to get it and the gate employee told her she'd have to file a claim for it which of course didn't return the bottle (a more expensive model than the usual Walmart kind). So it depends on what employee you get and how dedicated they are to customer service.
I hope you sent a letter to Delta and gave a pat on the back with the name of the employee who did this. My wife always does this when someone goes out of their way for her and it really makes the employee feel good to be recognized.

She is trying now to ask the tour company we booked an excursion in Cuba on to request the guide we had by name to keep him employed when they sell the tour to anyone.
 
Jun 3, 2018
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#26
Hello checking in again

I lost my Samsung tablet on a Delta flight from Brussels to Atlanta. I have submitted numerous lost and found forms and get automated replies from Delta. I have called a phone number and got an email from a real person. However I have not been successful in retriving my tablet which has many personal photos.

Can anyone give me further help. Does anyone know what happens to stuff that is left on an aircraft? Does workers make off with valuable stuff or is the item just circulating around the air or ground somewhere? What is the responsibility of Delta to make sure that the cleaning staff returns valuable items to aircraft staff so that it can be sumbitted to lost and found so a lost item has a chance of being found by the passenger?.

Do you think I have any chance of getting my tablet back? I have reached my limit with Delta.
thanks cava
 

Neil Maley

Moderator
Staff Member
Advocate
Dec 27, 2014
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www.promalvacations.com
#27
Unfortunately it could have been another passenger, cleaning crew - anyone. Delta cannot prove who may or may not have taken it.

It is the passengers responsibility to remove all your belongings. It is pure luck if someone finds it and turns it in.

We have company contacts on our company contact page. You can try using those to see if they can find someone to help.
 
Jun 3, 2018
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#29
Are you able to physically go to the Atlanta airport and look in the unclaimed baggage office?
thanjs. I do not live in Atlanta. I would go there if I had something solid like they have something that looks like my tablet. thanks!
 
Sep 19, 2015
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#30
Hello checking in again

"I What is the responsibility of Delta to make sure that the cleaning staff returns valuable items to aircraft staff so that it can be sumbitted to lost and found so a lost item has a chance of being found by the passenger?.

Do you think I have any chance of getting my tablet back? I have reached my limit with Delta.
thanks cava
Most cleaning crews are subcontracting companies. The problem is that another passenger could have found it and taken it. Considering there have been reports of passengers caught stealing form other passengers in flight, there is a possibility that the cleaning crew never found it.

As Neil said, the responsibility is with the passenger; it would be hard to prove that Delta or cleaning crew were the only possible takers of the tablet, unless you were the very last person to disembark.

Was the tablet backed up? Is it registered any way to use one of the "find my device" apps?

One most flights I hear announcements for the landing reminding people to take all their devices. I am usually one of the last off the flight as I search my area.
 
Likes: Neil Maley