Locked out of amazon account.

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Dec 2, 2018
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#1
So I tried ordering something with a gift card and it had me put in a credit card for idk what.
Didn't have one so I my dumba## went and put a virtual credit card. You know those fake ones. So i accidentally skipped by the un checking where it says "Billing Adress same as shipping address" and pressed confirm order. And just when i thought i was in the clear i got shot with the locked account email asking for me to verify the details on the VCC.

So yeah there's that. What should i say to support? That I tried using a Virtual Credit Card or??
 

Neil Maley

Moderator
Staff Member
Advocate
Dec 27, 2014
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New York
www.promalvacations.com
#2
Amazon requires a way to verify your legal address. That can’t be done with a virtual credit card. That’s why they ask for a credit card.

We have multiple posts about folks being locked out of their Amazon accounts in similar situations. Please take a look at the advice on those posts on how to write to Amazon.