This is an incredibly awful situation. I can't imagine what the solution is. Obviously, Lenovo should authorize a Spanish tech to fix the laptop or declare it a lemon ... but they don't much care if you're totally inconvenienced and helpless with a bum computer. Nobody at corporate wants to stick his neck out and do the right thing; they're hiding behind the mumbo-jumbo with the model/warranty. How are you supposed to know about this? Therefore, I would call my CC company and ask for guidance on a charge-back. This is usually the last result, but it may work for you. BB sold you a lemon Lenovo and there's nothing you can do about it in Spain. Seems to me this qualifies in some way, but Citi can advise you.