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Hello Mr Neil how are you today ? we have tried contacting KLM and they are not delivering the satisfaction that we expect from a major world airline organization
contact number # 29152107 for KLM
my finacee Mary Akin had a scheduled flight to come to Winnipeg,manitoba,canada from lagos , Nigeria in October. unfortunately due to circumstances beyond her control Mary was not able to board that flight . and with the internet and communications network in the area Mary works as a registered nurse in the Nigeria region she was not able to reschedule another flight . all we ask for is a chance to have Mary reschedule her ticket to Winnipeg Canada so she can come home. we can not afford another flight ticket
thank you very much sir for the your help and assistance in this troubling matter .
Unfortunately, if she had a non refundable ticket and didn't buy insurance and didn't cancel for a covered reason - they don't owe her anything. Did she actually cancel the ticket or did she simply not show up for the flight? If she was a no show, they may not offer anything.
Did she have improper documentation? The airlines usually don't refund for things like that.
We actually need her to come here and tell us what happened. We don't advocate for third parties because you can't answer all of our questions. You aren't giving us all the information we need to figure out if we can help you - we are having to drag out bits and pieces. Are there any cases you don’t mediate?
Yes. Here’s a partial list:
Airfares that go up after selecting a flight option (caching).
Airline seat comfort issues, including in-flight entertainment systems that don’t work.
Any case involving legal action against a company or customer.
Asking a company to honor an obvious price error.
Car rental damage cases.
Cases submitted on behalf of a third party.
Compensation for delays that resulted in lost vacation or work days.
Getting a refund for a nonrefundable airline ticket or hotel room.
Missing or expired loyalty points.
Recently lost or misplaced luggage.
Visa/passport problems that led to denied boarding.
Help your fiance make a list of all the facts, in chronological order. Keep it short and to the point. We can probably help if we understand exactly what happened. In the travel game, the details are very important. We'll be glad to assist once we know about the whole story.