I made some bookings with Kiwi.com for an overseas trip back in Oct. of 2019. I booked 3 separate trips with them on the same credit card. When the time for departure came around in Late March of 2020, many airlines were suspending service on all flights in and out of the country. I was notified of this by kiwi and asked to wait it out until departure, to see if they would cancel the flights or to request a refund. By March 15th, about one week before departure I decided to cancel the 3 bookings. 2 days before departure, my initial flight out of the country was cancelled, it was inevitable. I even paid Kiwi more to expedite my claim. When I first cancelled the flights, I contacted my credit card (Chase). I gave them my story and info and they told me to wait on the merchant, Kiwi to refund me, before I file a chargeback claim with them. Kiwi hasn't refunded me any money relating to these flights. I then tried to contact Chase again, they said Okay you can file a chargeback claim. It was Mid June by this time. The date of service, ie cancelled flight was March 24th. I wasn't notified by Chase that there was an arbitrary window of time(60 or 90 days I don't remember correctly) to file a claim. I was also confused like many consumers about how to go about this claim. (does the date go by the purchase date in Oct or the service date in March) They sent me the claim info and I sent them back all the information. I had about the merchant. Kiwi, and why I was denied service. the flights were cancelled after all. they didn't bother to look at it and said it was too late to file. then why would they even bother to tell me to send info if it was already too late??? Chase lied/ failed to tell me about any timelines. I even sent more evidence in a separate mailing to Chase and that also failed. I contacted Chase executive office by Sep. and called back in Oct. I was super busy with life to bother with these claims who kept giving me the run around. they suggested to talk to Paypal, if the merchant is refusing to answer my additional emails. I had bought 2 of the bookings with my card through Paypal and they to gave me very little back. Kiwi gave me a 3 to 6 month or longer timeline for a refund and they still haven't refunded me the money. Recently, earlier in January of 2021contacted each airline I could on my booking, almost all of them have refunded the money to Kiwi, but Kiwi has refused to give me my money back. Chase has refused to charge back my money. Paypal gave me next to nothing back. I filed complaints to Chase, and Kiwi. with the better business bureau and still nothing. I filed a complaint with the Department of transportation and still nothing. My last option I looked up was small claims court against the merchant, or maybe even chase. but it's way too complicated and I'm again busy with my life and don't want to throw additional money at this problem no more. Has anyone had any success in getting their money back with this company, Kiwi.com, please help me! i booked with them before all this pandemic chaos, and they were very prompt with my concerns and missed flights but they have truly gotten horrible throughout this pandemic.