Issues with PurCo

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Aug 11, 2018
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#1
We rented a car in Idaho earlier this year and returned to Spokane Airport (Thrifty).

About a month or so later PurCo contacted us regarding damage to the car. Mainly some dime sized pits in the sunroof. They provided evidence (pictures and so on) but some of the evidence is not from our car. For starters they provided two check in tickets. One is clearly not ours since the date is for February and we rented the car in July.

Second they provided two pictures of the odometer. One is from our car and the other is clearly not.

They also provided an estimate from SafeLite on the repair. The paperwork says a sunroof replacement. However we did some research and found out that SafeLite does NOT repair or replace sunroof. Their reply was: " They are repairing the car, but this has no bearing on the claim. The estimates used in this claim are by licensed and bonded repair facilities, but the repair may be made at another shop if necessary."

Is it unreasonable to ask to see the actual invoice for the repair?
 
Aug 11, 2018
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#3
Thanks for this information Neil. Seems we will have to escalate to Hertz.

PurCo did mention that Hertz does not own the claim, that they do. But I will still email Hertz nevertheless. We have been keeping copies of all correspondence (email).

Mark
 
Aug 11, 2018
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#5
Neil:

We have sent polite letters (email) to all of the contacts and as of today, we have not received ANY response. I mean nothing. Not even an acknowledgment of receipt. What do we do now?
 

Neil Maley

Moderator
Staff Member
Advocate
Dec 27, 2014
14,235
13,557
113
New York
www.promalvacations.com
#6
If you have sent letters to every executive at Thrifty you can go back to the help screens and file another request, stating you have writtent o every executive and not received a response. If they think they can help, they will ask you for copies of all correspondance.
 

Neil Maley

Moderator
Staff Member
Advocate
Dec 27, 2014
14,235
13,557
113
New York
www.promalvacations.com
#11
Ok - then go to our help screens and make a new request. Tell them that you followed all the guidelines as far as writing and have had no response. If the writers think they can take the case they will ask you for copies of all the emails.
 
Aug 11, 2018
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#12
We heard back from the Elliott group. Unfortunately, it seems they cannot help. Here is the reply:

"Unfortunately, we don't have a legal team here and as a consumer advocacy organization, we have no means to prove a case like this one way or the other. It sounds like you will need a lawyer who will have the legal resources to demand copies of various documents to support your case. This is really beyond our scope of abilities. I'm sorry we can't be more helpful. "

To recap here is the situation:

We rented a car from Thrifty. Upon return to the airport, they did a quick walk around the car and on our way. Two or 3 weeks later a company called Purco contacted us regarding alleged damage to the sunroof. They want to charge us for replacement of the sunroof. However, there are problems with the evidence they provided:

1. Pictures provided on the sunroof damage had no time or date stamp. Hard to tell it was even our specific car. Additional evidence not related to our car was included. Seems they just gathered evidence from other customers and included it all in ours.
2. They provided a typed estimate/bill from Safelite for the sunroof replacement. However, we found out from Safelite directly that they do NOT do sunroof replacements (or repair). So the estimate/bill is bogus. Was there really a replacement? Was there really damage?

Does anyone have any suggestions?
 

Neil Maley

Moderator
Staff Member
Advocate
Dec 27, 2014
14,235
13,557
113
New York
www.promalvacations.com
#13
Hire an attorney. If, after going through the full
writing sequence, the car rental company doesn’t drop the case, our writers will take on cases if they can advocate. They have not been successful with these type of cases so you will have to hire an attorney or take them to Small Claims Court.

In almost every case against Purco, our thread on how to fight the case works.
 
Sep 19, 2015
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#14
We heard back from the Elliott group. Unfortunately, it seems they cannot help. Here is the reply:

"Unfortunately, we don't have a legal team here and as a consumer advocacy organization, we have no means to prove a case like this one way or the other. It sounds like you will need a lawyer who will have the legal resources to demand copies of various documents to support your case. This is really beyond our scope of abilities. I'm sorry we can't be more helpful. "

To recap here is the situation:

We rented a car from Thrifty. Upon return to the airport, they did a quick walk around the car and on our way. Two or 3 weeks later a company called Purco contacted us regarding alleged damage to the sunroof. They want to charge us for replacement of the sunroof. However, there are problems with the evidence they provided:

1. Pictures provided on the sunroof damage had no time or date stamp. Hard to tell it was even our specific car. Additional evidence not related to our car was included. Seems they just gathered evidence from other customers and included it all in ours.
2. They provided a typed estimate/bill from Safelite for the sunroof replacement. However, we found out from Safelite directly that they do NOT do sunroof replacements (or repair). So the estimate/bill is bogus. Was there really a replacement? Was there really damage?

Does anyone have any suggestions?
Doubt the safelite estimate is entirely bogus. Safelite has an affiliated company called Safelite solutions which processes claims for glass damage — used by insurance companies and fleets. They may have a subcontractor or affiliates do the work.

What you need to focus on is the actual damage claim.

When you returned the car did you have a representative review the car and sign off on no damage?