Issues with PurCo

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Aug 11, 2018
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#1
We rented a car in Idaho earlier this year and returned to Spokane Airport (Thrifty).

About a month or so later PurCo contacted us regarding damage to the car. Mainly some dime sized pits in the sunroof. They provided evidence (pictures and so on) but some of the evidence is not from our car. For starters they provided two check in tickets. One is clearly not ours since the date is for February and we rented the car in July.

Second they provided two pictures of the odometer. One is from our car and the other is clearly not.

They also provided an estimate from SafeLite on the repair. The paperwork says a sunroof replacement. However we did some research and found out that SafeLite does NOT repair or replace sunroof. Their reply was: " They are repairing the car, but this has no bearing on the claim. The estimates used in this claim are by licensed and bonded repair facilities, but the repair may be made at another shop if necessary."

Is it unreasonable to ask to see the actual invoice for the repair?
 
Aug 11, 2018
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#3
Thanks for this information Neil. Seems we will have to escalate to Hertz.

PurCo did mention that Hertz does not own the claim, that they do. But I will still email Hertz nevertheless. We have been keeping copies of all correspondence (email).

Mark