During a recent international trip, Verizon billed me for multiple days when I did not use the "daily pass" feature (i.e., I had my data turned off, and didn't make any calls or send any texts). My account details on the Verizon website - which includes specifics of data usage and phone calls/texts - confirms that I didn't use the feature on some of the days for which I was billed. When I called customer service, I was told that the foreign carriers had indicated usage on those days, but they would not provide me any specifics or show me any evidence. They offered me $20 to consider the case closed - which I have refused to accept. Customer service has also told me on two separate occasions that they will have a manager call me back - and neither time has that occurred. Anyone have something similar happen - or have any advice about how to resolve this issue in my favor?