IHG Missing points

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Sep 15, 2018
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#1
I am stuck in a similar situation but with IHG hotels. They are" lifetime points that never expire" until the company changes management and then they do expire! Should I start my own thread? I'm going to call their 800 number yet again.
 

Neil Maley

Moderator
Staff Member
Advocate
Dec 27, 2014
14,700
13,757
113
New York
www.promalvacations.com
#3
I am stuck in a similar situation but with IHG hotels. They are" lifetime points that never expire" until the company changes management and then they do expire! Should I start my own thread? I'm going to call their 800 number yet again.
We don't mediate points issues -
Are there any cases you don’t mediate?


Yes. Here’s a partial list:


  • Airfares that go up after selecting a flight option (caching).
  • Airline seat comfort issues, including in-flight entertainment systems that don’t work.
  • Any case involving legal action against a company or customer.
  • Asking a company to honor an obvious price error.
  • Car rental damage cases.
  • Cases submitted on behalf of a third party.
  • Compensation for delays that resulted in lost vacation or work days.
  • Getting a refund for a nonrefundable airline ticket or hotel room.
  • Missing or expired loyalty points.
  • Recently lost or misplaced luggage.
  • Visa/passport problems that led to denied boarding.
We have company contacts you can use to write to the hotels company, but we don't get involved in loyalty point cases.
 
Likes: Zappostallion

jsn55

Verified Member
Dec 26, 2014
7,317
7,139
113
San Francisco
#4
I am stuck in a similar situation but with IHG hotels. They are" lifetime points that never expire" until the company changes management and then they do expire! Should I start my own thread? I'm going to call their 800 number yet again.
We can probably give you some good advice, David. Please start a new thread. I'm fairly familiar with IHG Rewards.