Icelandair refund

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May 22, 2020
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Purchased SaGa refundable tickets in August 2019 for travel on 8/20 /20 and 9/4/20. I cancelled and requested refund on 4/12/20. 6 weeks later no refund only notice that they are processing it.
I email senior executives today and no response as yet.
What recourse do I have to get my refund?
 

Patina

Verified Member
Dec 22, 2015
2,098
4,344
You need to give the senior executive time to respond. I would wait two weeks.
 
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Neil Maley

Staff Member
Forum Moderator
Dec 27, 2014
26,133
29,491
New York
www.promalvacations.com
What is SaGa? If you used our company contacts? We advise you to write to one executive at a time and leaving time in between each email- and in these times leave at least 2 weeks.

Most travel suppliers are taking up to 90 days to refund. They simply don’t have e enough cash on hand to refund everyone at once.

Please read this article, particularly number one.

 
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jsn55

Verified Member
Dec 26, 2014
11,163
13,516
San Francisco
Purchased SaGa refundable tickets in August 2019 for travel on 8/20 /20 and 9/4/20. I cancelled and requested refund on 4/12/20. 6 weeks later no refund only notice that they are processing it.
I email senior executives today and no response as yet.
What recourse do I have to get my refund?
As long as they have acknowledged your request, a little more patience is due here. I'd wait the full 90 days before contacting customer service again.
 
May 18, 2021
2
0
74
We purchased 3 non ref Icelandair tickets from Montreal on June13, 2020. When the pandemic started we cancelled our tickets just before the airports closed & Icelandair cancelled their flights. We have a credit useable til May 2023 but we are elderly & we were taking our grandson for a special birthday trip. If we would have waited til they cancelled we would have received a refund. Most other airlines gave a refund. We would like a refund since we don’t expect to be able to do this trip. How should we proceed? Any suggestions?
 

Alexander Pahany

Staff Member
Forum Moderator
Jan 6, 2021
644
2,103
Houston, TX
We purchased 3 non ref Icelandair tickets from Montreal on June13, 2020. When the pandemic started we cancelled our tickets just before the airports closed & Icelandair cancelled their flights. We have a credit useable til May 2023 but we are elderly & we were taking our grandson for a special birthday trip. If we would have waited til they cancelled we would have received a refund. Most other airlines gave a refund. We would like a refund since we don’t expect to be able to do this trip. How should we proceed? Any suggestions?
Could you post this in a new thread for some greater visibility? This one is nearly a year old.
 

Comicman

Jul 13, 2020
1,008
2,090
We would like a refund since we don’t expect to be able to do this trip. How should we proceed? Any suggestions?
This airline is beyond broke. I honestly do not see much chance of a refund. But there is no negatives in following the process of emailing and asking them for an exception.
Email starting at the lowest contact and wait a week to 10 days and then move to the next. Avoid long emails and attachments.
Ask nicely and explain your concerns about your age. It could happen.


If you are lucky when Covid is under control they will start to recover and might refund your credit into a cash refund.
 
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