On September 24, 2018, I had a flight from Madrid to Los Angeles with Iberia (IB6171). On the day of the flight, Iberia notified me that it had been delayed, and then later that day said the flight was canceled. I was rebooked for a flight at the same time the next day.
From what I understand, I'm entitled to 600 Euros in compensation under EU261. It was a category 3 flight longer than 3,500 km, and I didn't reach my destination until 24 hours later than originally planned.
I've emailed Iberia about this and received a form letter response saying they depend on external factors outside of their control and offering no explanation for what these supposed external factors were.
Since then, I've filed a claim with the AESA on November 2, 2018. That's currently still pending. I also tried contacting Veronica Sanchez, listed on this site under Iberia's Executive Contacts, but that email didn't go through, I think it may be an out-of-date contact or email address.
Any advice on what I can do here? The delay did cost me some money, and I'd like to get what I'm entitled to. At this point I'm also frustrated that Iberia has essentially brushed off my issue.
From what I understand, I'm entitled to 600 Euros in compensation under EU261. It was a category 3 flight longer than 3,500 km, and I didn't reach my destination until 24 hours later than originally planned.
I've emailed Iberia about this and received a form letter response saying they depend on external factors outside of their control and offering no explanation for what these supposed external factors were.
Since then, I've filed a claim with the AESA on November 2, 2018. That's currently still pending. I also tried contacting Veronica Sanchez, listed on this site under Iberia's Executive Contacts, but that email didn't go through, I think it may be an out-of-date contact or email address.
Any advice on what I can do here? The delay did cost me some money, and I'd like to get what I'm entitled to. At this point I'm also frustrated that Iberia has essentially brushed off my issue.