My husband and I booked 2 one way tickets to LA and 2 return one way tickets from San Francisco. The dates are September 5-12. Our plan was to fly to LA, rent a car, drive up the coast to wine country, and then fly back from SF. Now that there are wildfires all over the state, including one of the largest in history, we want to cancel. I talked to customer service and was informed we could receive a full credit, but would be charged $200 each to use the tickets. That’s $800 total just to use the credit!! That makes our credit ridiculously expensive to use. I emailed customer service on August 12 asking for a full refund, but I would settle for getting the charges forfeited. I got a form reply saying they would forward my email to the appropriate department and I should hear from them in a few days. How can I go about getting the fees dropped? I have not as yet cancelled the tickets because I am hoping they have a schedule change. I know I am eligible for a refund in that case.